All,

I just (a couple of days ago) updated to the latest release and changed my subscription from free to Silver.

At some point in the process of starting up JK (following the updates) I was presented with a dialog that indicated that my configuration/setting were not set for the best user experience (can't recall exact wording).

I don't see that dialog presented a second time - but that could because I am not starting a multi-player session (?).

Is there a way to get back to that warning dialog - or otherwise address any performance concerns that the app detects?

Have been periodically using the old free version through 2020 and researching some configuration tweaks to get going. That helped considerably, but didn't really quite "get there". 

I am thinking the new software has all new performance/configuration "preferences" (and the UI seems to have changed since I last looked).

I imagine this has been asked already - but I did search first, and didn't find this question.

Many thanks,
-Paul

Here's details on what I run into with trying to update-

Open jamkazam windows app -> starts to auto-update -> Bitdefender antivirus blocks app update -> app directs me to download directly from the jamkazam website

Download installation package from site -> windows defender warning, run anyway -> windows error message: not a valid installation package

I sent jamkazam an email to their support already and they told me- 

"We haven't had any other reports of antivirus blocking or a bad installation package. We'll take a quick look at this, but it sounds specific to something on your individual system, or we would have heard about it from others."

A few days later there was another update and no issues with the installation of that one. I just have a standard windows 10 installation, nothing special.

Installation versions in question:
JamKazam-1.0.3931 was the problem install
JamKazam-1.0.3934 had no problems

Then again today same errors and problems with version JamKazam-1.0.3950

Attached Files

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Wondering if anyone else might have or had this issue. Recently purchased a new AI ( M-Audio 192-4 ) and it really improved my latency and really just the whole experience is so much better than what I was using ( Line 6 Pod 500 ). 
Trouble now is I'm only able to broadcast my vocals, my bass is silent. I have a good signal to the AI ( VU bars are confirming that ) but nothing showing on the bars on JK from the bass, only my voice. I can hear my vocals and bass perfectly thru the headphones, but the person I'm playing with can't hear my bass, just my vocals.
I've tried everything I can think of in the way of adjustment on the AI and in JK, but no sound from the bass. If I plug the bass into the mic socket on the AI, then the bass can be heard loud and clear by my friend, but of course, no mic.
It seemed that maybe there is problem with the AI, so replaced it with 2 brand new ones, one the same brand ( M-Audio ) and a different brand ( Pre Sonos, comparable to the 192-4). The same thing occurs on all of them.
Using a MacBook pro running Big Sur. I've been on JK now since April successfully. I should note that I went back to the Line 6 Pod 500 just to see if it still worked, and it did, giving me both vocals and bass. 
Any suggestions will be most appreciated.
Thank you,
Dave

Hello,
when I want ti sign in with my e-mail address, and I type the @-sign in my e-mail address I get an error message (very long), and I can not sign in.
I am asked to log in e.g. with Facebook; what I do not want to do.

What should I do?

Thanks for someone helping me out

rockmainded

Anyone have any suggestions - latency with Ethernet at > 11ms

With the latest version of JK I get a message that the audio setup is not configured for best latency.  The report gave me some recommendations for my Focusrite Scarlett 2i2 Studio (3rd Gen.) which I have been able to implement, but one is stumping me: "Average Audio Latency: Audio input/out latency is 7.45833 ms. Tuning or changing your audio device could reduce latency to less than 5 ms."  I have the latest driver (Focusrite Control 3.6.0), the framesize is 2 ms and the maximum network packet rate is 400 Pkt/s. 

I see that this latency is considered "Average" as opposed to Excellent or Poor.  Is this just JK's way of advising me that I have a low end audio adapter (which is otherwise working adequately for my needs) or is there a problem here that should be addressed?

I work for a school district and we are interested in purchasing several paid subscriptions for some of our students. Does anyone know who I could contact to purchase a block of licenses? I don't want students to have to subscribe to one of their own for a school-supported application.

thanks

B

JamKazam was working well for 2 of us in Dec. Then, in the middle of a session I was unable to hear my friend. He could hear me and himself and I could hear me. We both rebooted without success. There is mild latency: 12-16. We are both hard wired although on my computer it always says he is on Wifi.
We are both using Mac desktop with Artesia a22xt.
Any advice for next step? Until we can get this to work we will hold off on paying monthly, but will begin when problem resolved.

Hello! Each time I want to start a session, I get "disconnected from server". I can't change it. What I'm doing wrong?
Thanks for your answers. Gerry

When trying to submit a crash, this happens:     

I also can reproduce a crash when changing the "Audio Devices" in System Preferences, e.g., the Format to 48,000. Using Big Sur 11.0.1. I uploaded the crash log here.

2nd issue, my singer has intermittent problems and gets the "not receiving audio packets message" and I see this alert:
   


What's the deal here? Why would one pay for this unreliability?