I've installed and set up a Focusrite Solo 3rd generation on my iMac running OS10.15.7 Catalina.  I'm getting a latency of 11.27 ms. But specifications state that I should be able to achieve a latency of 8 ms.  I'd appreciate any suggestions you may have.  Thanks.

Is it no longer possible to change the Frame rate setting in the Gold plan?

That setting is inactive for me.

I fear that this is now reserved for Platinum, is that true? If it is, I think this is a pretty bad decision, as it affects the basic functionality. Low latency is basic functionality for JK, otherwise, what's the point...

Hi!
is there a way I can use the Headphones Output instead of the two Output ports on the back of the Scarlett 2i2 3rd Gen?
The only way I can hear sound out of the headphones output is by activating direct monitoring, which is actually not advised.
Thanks!

Giacomo

Is there a better way to use my gear?  My "audio interface" is essentially a mixer.  Roland HS-5 Session Mixer intended to function as a 5-user headphone jam system.  But it gets quite good local/gear latency ( about 5ms) using it's ASIO driver over USB to Jamkazam.
I monitor from the main output of the HS-5 but I've now noticed that the personal mix in JK has no effect for my inputs.  I can mix what I'm hearing of my guitar and vocal on the HS-5, and I can affect levels of the other musicians using the personal mix in JK.
Using one of the five individual monitoring jacks on the HS-5 wouldn't give that flexibility because the guitar and vocal come in on separate inputs to the HS-5.

[color=var(--blue-link)]https://www.roland.com/us/products/hs-5/[/color]

All,

I just (a couple of days ago) updated to the latest release and changed my subscription from free to Silver.

At some point in the process of starting up JK (following the updates) I was presented with a dialog that indicated that my configuration/setting were not set for the best user experience (can't recall exact wording).

I don't see that dialog presented a second time - but that could because I am not starting a multi-player session (?).

Is there a way to get back to that warning dialog - or otherwise address any performance concerns that the app detects?

Have been periodically using the old free version through 2020 and researching some configuration tweaks to get going. That helped considerably, but didn't really quite "get there". 

I am thinking the new software has all new performance/configuration "preferences" (and the UI seems to have changed since I last looked).

I imagine this has been asked already - but I did search first, and didn't find this question.

Many thanks,
-Paul

Here's details on what I run into with trying to update-

Open jamkazam windows app -> starts to auto-update -> Bitdefender antivirus blocks app update -> app directs me to download directly from the jamkazam website

Download installation package from site -> windows defender warning, run anyway -> windows error message: not a valid installation package

I sent jamkazam an email to their support already and they told me- 

"We haven't had any other reports of antivirus blocking or a bad installation package. We'll take a quick look at this, but it sounds specific to something on your individual system, or we would have heard about it from others."

A few days later there was another update and no issues with the installation of that one. I just have a standard windows 10 installation, nothing special.

Installation versions in question:
JamKazam-1.0.3931 was the problem install
JamKazam-1.0.3934 had no problems

Then again today same errors and problems with version JamKazam-1.0.3950

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Wondering if anyone else might have or had this issue. Recently purchased a new AI ( M-Audio 192-4 ) and it really improved my latency and really just the whole experience is so much better than what I was using ( Line 6 Pod 500 ). 
Trouble now is I'm only able to broadcast my vocals, my bass is silent. I have a good signal to the AI ( VU bars are confirming that ) but nothing showing on the bars on JK from the bass, only my voice. I can hear my vocals and bass perfectly thru the headphones, but the person I'm playing with can't hear my bass, just my vocals.
I've tried everything I can think of in the way of adjustment on the AI and in JK, but no sound from the bass. If I plug the bass into the mic socket on the AI, then the bass can be heard loud and clear by my friend, but of course, no mic.
It seemed that maybe there is problem with the AI, so replaced it with 2 brand new ones, one the same brand ( M-Audio ) and a different brand ( Pre Sonos, comparable to the 192-4). The same thing occurs on all of them.
Using a MacBook pro running Big Sur. I've been on JK now since April successfully. I should note that I went back to the Line 6 Pod 500 just to see if it still worked, and it did, giving me both vocals and bass. 
Any suggestions will be most appreciated.
Thank you,
Dave

Hello,
when I want ti sign in with my e-mail address, and I type the @-sign in my e-mail address I get an error message (very long), and I can not sign in.
I am asked to log in e.g. with Facebook; what I do not want to do.

What should I do?

Thanks for someone helping me out

rockmainded

Anyone have any suggestions - latency with Ethernet at > 11ms

With the latest version of JK I get a message that the audio setup is not configured for best latency.  The report gave me some recommendations for my Focusrite Scarlett 2i2 Studio (3rd Gen.) which I have been able to implement, but one is stumping me: "Average Audio Latency: Audio input/out latency is 7.45833 ms. Tuning or changing your audio device could reduce latency to less than 5 ms."  I have the latest driver (Focusrite Control 3.6.0), the framesize is 2 ms and the maximum network packet rate is 400 Pkt/s. 

I see that this latency is considered "Average" as opposed to Excellent or Poor.  Is this just JK's way of advising me that I have a low end audio adapter (which is otherwise working adequately for my needs) or is there a problem here that should be addressed?