Couple problems:  First and foremost, I can't open a support ticket for something like a refund or other plan related issue?  "The functionality on this page is disabled because you must either be in trial, or have a Platinum or Gold plan to use support.You can [color=rgba(var(--sk_highlight_hover,11,76,140),1)]change your plan[/color] here.""

I am unable to host a session on a silver plan.  The JK client says, "Out of time for the month.   There is no more session time left for this month. You can upgrade your plan."

Yet the website says, "monthly play time remaining: You have 19 hours, 46 minutes, 59 seconds time remaining this month."

Is there any basic guidance available on how to set up a live stream so that friends can watch a jam on YouTube or Facebook?

Thx

The check box in the power mixer to include/exclude a track from personal mix doesn't seem to do anything.

   

Can someone explain all the various options of the Power Mixer and Audio Booster windows? There is lots of stuff that seems really useful, but not much in terms of explanations. Is there a manual for this anywhere?

I only just realised that there is  a recording window here, which is much better than the one in the main session window. Can this be used for recording both ends? Or will this only record me?

I know I could try it, but rehearsal times are always limited, we don't want to spend it with figuring out what these things do...

Thanks!

Hi,

I have a latency problem, maybe you could help?

Here's below some specs and the JamKazam report.

Windows 7(64 bits)
Proc.: Intel® Core™ i5 CPU 760 @ 2.80GHz
RAM : 4,00 Go
Uplink bandwitch : 10Mbps (JK required 1Mbps)

JamKazam Audio Configuration Review Report :
1.Poor Audio Latency: Audio input/output latency is 15 ms. Tuning or changing your audio device could reduce latency less than 5 ms.
2.Excellent Audio Frame size: Your audio frame size is 2.5 ms.
3.Excellent Audio Driver: ASIO.
4.Excellent Input Sample Rate: Your audio input-output sample rate is 48000 (or multiple).
5.Excellent: Wired Network(RG45 15ft Ethernet cable).
6.Excellent Packet Rate: Your default packet rate is 400 pkt/s.

External Sound Card : Tascam US-600;
Session Audio Inputs(Live Tracks) : US-600 - ASIO;
Session Audio Outputs(Requires 2 Ports) : US-600 analog L/R - ASIO(same as Inputs).

I am a drummer using an electonic drumkit, with 1 microphone(XLR - ch 3) via an 4 channels analog mixer :
Electronic drumkit module to analog mixer via 2-TRS(ch. 1-2, panned L/R);
Analog mixer to my external sound card via 2 others TRS;
External sound card to my computer via a 6ft USB 2.0 cable.

So what may cause the 15 ms latency? I read that ASIO bypass the internal sound card, so why my external sound card is the problem? Even if the ASIO driver in/from it is excellent(as JK report saying)?

Thank you.

Nogi57

My friend and I both use Macs and Artesia on the silver plan. He can hear me just fine. Whenever he plays, sings or talks, there is static which increases as the volume of his playing or singing increases. We have tried altering the input volume on my side and the output volume on his side without improvement.
He does not get any static from my side.

I am running the Focusrite solo 3rd gen on Win 10 laptop. Couple questions.

1. Has anyone gotten the Latency under 7.4ms
2. When using a Logitech 920 the input output jitter becomes upwards of 7-8 and occasionally 1.00. 
3. Along with the above, some scratchyness and pops but mostly when the jitter starts to jump around.

I have gone through many many on the videos and settings for the suggested changes to the system and router. None seems to have an effect on the issues.

Thanks for the help.

Bruce

I have been a JamKazam member for a long time. My list of purchased JamTracks is long. My question to everyone is:
Why haven't there been any new JamTracks added since 03/18/2016 ? There have been quite a few new songs that have hit the music market since 2016.
I would like to see some of the new artist's recordings put into the JamTrack catalog to purchase and play.
Does anyone have an answer to this question? If I decide to become a PAID member, this is one of the requirements I would expect. 

I see the compressors, but as far as basic levels you can set in the main session screen ( audio inputs and Personal mix) what does the Power Mixer page offer?   One of our biggest problems is when musician A wants more of B's vocals, but not more of B's instrument, etc.
It seems only B can fix that , but then he may screw it up for C and D.

   

What does this "Prefer Personal Mix" option do?