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+--- Thread: How to access more customer service for Gold subscriber? (/showthread.php?tid=1914)
How to access more customer service for Gold subscriber? - anniejia3mail - 01-21-2021
I just upgraded to a Gold Plan. I'm interested in contacting customer service regarding an issue about sound inputs/outputs not working. It says Gold and Platinum subscribers can submit a ticket for help at https://jamkazam.freshdesk.com/support/home but you need a login for it. How do you get a login for this web forum freshdesk site? I didn't see an obvious "register" or "sign up" icon on the website.
I tried my login for JamKazam and the JamKazam forum, but neither worked.
RE: How to access more customer service for Gold subscriber? - Mike Garrahan - 01-21-2021
Email to support@jamkazam.com currently gets an autoreply including this:
Quote:If you are still in your initial 30-day trial period, or if either a gold or platinum premium subscriber,That page recognizes the same login credentials as in the JK client app.
please submit your support request here: https://www.jamkazam.com/help_desk
This lets our helpdesk system validate your subscription level and helps us track and respond to all support requests.