We are in the process of re-creating all of our help docs. They were lost when the place where we were hosting these docs shut down.


Getting Started

• Minimum System Requirements
  

• Understanding Your Gear: https://www.youtube.com/watch?v=Z1GxCljtdCY
  
• Setup Wizard Step 2 - Select & Test Audio Gear with Built-In Mic: https://www.youtube.com/watch?v=L36UBkAV14c
  
• Setup Wizard Step 2 - Select & Test Audio Gear with Audio Interface: https://www.youtube.com/watch?v=PGUmISTVVMY
  
• Setup Wizard Step 3 - Configure Tracks: https://www.youtube.com/watch?v=SjMeMZpKNR4
  
• Setup Wizard Step 4 - Configure Voice Chat: https://www.youtube.com/watch?v=f7niycdWm7Y
  
• Setup Wizard Step 5 - Turn Off Direct Monitoring: https://www.youtube.com/watch?v=-nC-D3JBHnk
  

• Understanding Your Gear: https://www.youtube.com/watch?v=NiELWY769Tw
  
• Setup Wizard Step 2 - Select & Test Audio Gear with Built-In Mic: https://www.youtube.com/watch?v=7-9PW50ygHk
  
• Setup Wizard Step 2 - Select & Test Audio Gear with Audio Interface: https://www.youtube.com/watch?v=7BLld6ogm14
  
• Setup Wizard Step 3 - Configure Tracks: https://www.youtube.com/watch?v=SjMeMZpKNR4
  
• Setup Wizard Step 4 - Configure Voice Chat: https://www.youtube.com/watch?v=f7niycdWm7Y
  
• Setup Wizard Step 5 - Turn Off Direct Monitoring: https://www.youtube.com/watch?v=-nC-D3JBHnk
  

• Playing in a Session: https://youtu.be/z_XZ5xoHdCw
  
• Creating a Session: https://www.youtube.com/watch?v=EZZuGcDUoWk
  
• Finding an Active Session to Join: https://www.youtube.com/watch?v=xWponSJo-GU
  
• Working with Recordings: https://www.youtube.com/watch?v=Gn-dOqnNLoY
  
• Using Backing Tracks & Loops: https://www.youtube.com/watch?v=ipzonGK88-I
  
• Using the Distributed Metronome: https://www.youtube.com/watch?v=rfz1b91liW4
  

• Using JamTracks in the Windows or Mac Desktop Apps: https://www.youtube.com/watch?v=askHvcCoNfw
  
• Using the JamTracks iOS App: https://www.youtube.com/watch?v=-rHfJggbgqk&t=1s
  

• How JamClass Music Lessons Work: https://www.youtube.com/watch?v=6lICn4g5X-Q&t=3s
  

• Very Cool Product But Not Currently in Inventory or Production Due to Cash Shortage: https://www.youtube.com/watch?v=iteR0ciRhtw
  

The help links in the Mac app are broken as Desk.com has closed down.   Also, some of the YouTube links don't work. And, many of the videos on YouTube don't play audio on my MacBook Pro macOS 10.13.6 High Sierra.The majority of thee videos play without sound.

I am trying to set up an account on my computer using Windows.  I don't have an Apple phone or computer so have to use Windows. I get to I am a robot and can click on the bicycles (for example) but when I press verify nothing happens. I have tried this at different times over the past 14 hours, and I get nowhere. I am not signing in through Facebook but downloaded the app. Any suggestions? By the way I had no problem verifying to register for these forums. Thanks

Hi, we had great success yesterday with very low latency. Today however when I open or join a session the app crashes.
Anyone had this experience and managed to solve it?

My piano is downstairs in my living room.  My Mac Mini is upstairs in my office, connected to the router with a short Ethernet cable.  I don’t have a laptop.  Would it work to connect the audio interface to the computer with a 25- or 50-foot USB repeater extension cable?  Or do I have to buy a laptop and an long ethernet cable?

Hi: Is anybody using a consumer type USB soundcard like soundblaster with Jamkazam?

Jamkazam doesn't recognize my soundblaster USB Card. SoundBlaster operates fine with my DAW and every other audio apps I have but not Jamkazam

When I go to the drop down menu to configure new audio software Jamkazam only shows my internal (realteck) card but not my USB card.

I've been inside windows and even disabled the realeck card and Jamkazam still recognizes it.

I've even tried reinstalling Jamkazam and creating a new account.

Anybody?

Hello, 

I have tried uploading an avatar photo both online and in the windows app. In both cases, when I click Upload and immediately get a nonsensical error message: App: AhUoVoBZSLirP3esyCl7Zz exceeds the limit.   It won't even let me select a photo. 

Is anyone else having this issue? Am I just doing something wrong? Any workaround recommendations? 

Thanks in advance.

JamKazam cant find my VST plugins, i want to play with s gear 2 plugin but jamkazam cant find it. i chose folders where are .dll from s gear but nothing helps. JamKazam find only guitar rig VST but not find VST from others programs like TC electronic tuner or s gear2. please help Im a 64 bit windows 10 user.

On my MacBook Pro, running Mac OS Catalina, either version 10.15.3 or 10.15.4, JamKazam client has the following bug:

- When you install the client, it detects the audio hardware correctly.
- It asks permission to use the audio microphone, and you grant the permission, and it works.
- It does not detect the video hardware (the built in camera on Macbook Pro).
- It does not ask you for permission to grant to the camera.
- The Video Gear page is completely grayed out, you cannot select anything on that page.
- Video hardware does not work and JamKazam cannot use video on Mac.
- Screen shot is attached.

If you go into Mac's control panel, Security and Privacy, and select the "camera" option, there is not any button to manually add camera permissions, so I am unable to select and specify JamKazam can use the camera. So this cannot be used as a workaround.

Someone please help me get videos working, so that our band can have low-latency rehearsals and concerts using JamKazam. 

Thanks in advance for anyone who can help with this.


   

I am using Jamkazam with a Mac OS 10.12 and a Focusrite Scarlett Solo 3rd. Generation audio interface.  I am using a direct input Full Circle upright bass pick-up into one channel of the Focusrite and an AMT 25b bass mic into the microphone channel.  It seems that JamKazam only recognizes the mic when I try to start a session.  That’s the only track I see under My Live Tracks, and the only sound I hear in my headphones, although I can see that the level lights on the Focusrite for the pick-up input are registering when I play.  I can’t seem to add another audio track when I click on the Settings link and go to the Configure Tracks window.  Clicking on the “Add Audio Tracks button doesn’t do anything.  I’ve tried deleting my audio gear profile and re-entering it many times, and have even tried deleting the JamKazam app and re-downloading it, but nothing seems to help.  What should I do?