Hopefully someone can help me - I have a Zoom R24 that I use for recording with Adobe Audition on my Windows 10 Core i7 box. Never had latency issues with recording & playback. JamKazam tells me my latency is much too high to work with JamKazam. I notice that my R24 in interface mode says it is sampling at 96.0 Khz - I'm assuming that the issue is too high a sample rate.

When I go to Zoom and attempt to change the sample rate, I'm told that I can change that from within whatever DAW software I'm using - however, I'm not using any DAW software - just JamKazam. In the Windows system it says my sampling rate is 44.1 Khz - and that cannot be changed from within the Windows 10 environment.

Any assistance appreciated!

Thanks,
J.Mirow

My colleague and I have both setup our band.
How do you remove one. Even changing the name doesn't work...
Cheers

After the mac JK client update, we have been getting audio dropouts where I cannot hear my instruments or anyone else's instruments.  This can be instantly fixed by clicking the "resync" button, but that's obviously not easy to do in the middle of a song.

I have an exceptionally fast, wired internet connection and a Focusrite Scarlett 2i2 (3rd Gen).  I can see the volume lights flickering in JK but can't hear anything and it seems to happen at random times.

Any advice?

macbookpro (2019, under Catalina) the following messages appear opening it and opening sessions
"Video.ini: configuration update failed (not writable)
Audio.ini: configuration update failed (not writable)
Clients.ini: configuration update failed (not writable)"

one point usefull:
I had "Unable to create folder: /JamKazam/JamTracks/
Unable to create folder: /JamKazam/JamTracks/cb4bOaea-xxx-xxxx-xxxxxxxxxxx
the it's open but of course problems of configuration"
Peter told me
"The write permissions on these folders need to set:
sudo chmod -R +rw ~/.config"
and this point looks OK now.

I can send and receive video with several people and it works fine, but sometimes with one other person, he and I both see a blank white rectangle instead of each other’s video. Any ideas on what would cause this?

I am running a Focusrite 4i4 with 3 live tracks, vocal, acoustic and harmonica. Hard wire to internet. Can run in sessions no problem. Have just tried a recording session with bandmates. My acoustic and harmonica have uploaded, but my vocal says pending upload. If I press the refressh button I get a network error message in the log. The high quality audio is there for all tracks showing green. I have resynched, restarted and rebooted. Any suggestions what is stopping my vocal upload please?

I've added input 1 (Voice) but the system won't let me add Input 2 (guitar).  Instrument drop drop stays grey.  Using Presonus Audiobox 96 with Windows 7 computer

thanks

I thought there used to be a shortcut like Ctrl-Alt-M that would bring up a Power Mixer. Is it still available on the Windows client?

Problem summary: No sound coming out of JamKazam.

I'm running a Windows PC, (Windows 7), and am trying to get JamKazam to work with the built-in mic an speakers (headphones plugged into jack - Realtek), but have not been able to hear any sounds at all from the JamKazam program. i am open to buying more hardware, but wanted to test it/ensure it works via built-in stuff first.

Outside the program, I have confirmed that my microphone and headphones are working (via a separate sound recorder program and normal windows sounds/watching YouTube videos, etc.)

Within JamKazam, I see via the light bars that my voice is being picked up, but I cannot hear any sounds. Not the sample "play" sound during audio gear configuration; not the metronome sound; nothing. Sometimes I see a momentary "Unable to open test sound. Contact support." message during audio gear configuration.

What I have tried so far:
- I have tried the trick mentioned elsewhere in this forum to close all other programs (including Skype, IE, etc.) and to uncheck the "Allow applications to take exclusive control of this device" option in the Manage Audio Devices menu for both the microphone and the speakers.
- I've tried uninstalling and reinstalling JamKazam
- Restarting computer.
- I've tried different settings/sample rates/etc.

Any ideas would be greatly appreciated; I miss collaborative music.
Also, someone who has this thing working -- At what point in the audio setup configuration process were you first able to hear yourself through your audio output device?

Thanks in advance for any and all ideas.

Hi,
With my french organization, we have sent several emails to JamKazam to ask questions about the system and a possible partner$p, but we do not receive any response. It's a little weird.
Has anyone ever had contact with someone from JamKazam and do you know if there is a serious team behind this system?
Are they off since March?
Thank you in advance for your answers.
Carl