I'm trying to use a Presonus AR12 USB Mixer work with JamKazam. I've got everything down to 44.1 Khz - but JamKazam keeps reporting issues and telling me this isn't set up correctly. I've been doing audio interface work for quite some time and have used this same system for many multitrack recording sessions. Hopefully I'm missing something simple!

Any help appreciated,
J.Mirow

I log in and then try to do something like quick Start Solo and a pop up tells me I need to download the app and login. Over & over it does that.  I can go to my profile , account, etc but can't do anything else.

Is there a possibility that certain users could pay a monthly subscription fee in return for better support and technology ?
If so, when these "PREMIUM ACCOUNTS be available?

Are there any known issues using JamKazam with Windows 10?

I've done a thorough search of the forum site and can't find any mention of Tascam ASIO devices. The US-1200 has served me well with Logic on Mac, several Cakewalk applications and some other mixing apps. 

Should this be listed on the non-working interface list? or is there a way to get it working? 

I keep getting the latency test to pass with around 9 ms but the I/O returns zeros. I also keep getting a popup that says the device is not connected. The driver is from Tascam. It's the most current. 

Most of the links for help and instruction in the hardware setup routine are 404 dead. 

I initially set up JK with a simple mixer (guitar/mic) plugged into the mic input of my computer. I participated in a couple of successful jams but got some advice to get a USB interface.

Hopefully someone can help me - I have a Zoom R24 that I use for recording with Adobe Audition on my Windows 10 Core i7 box. Never had latency issues with recording & playback. JamKazam tells me my latency is much too high to work with JamKazam. I notice that my R24 in interface mode says it is sampling at 96.0 Khz - I'm assuming that the issue is too high a sample rate.

When I go to Zoom and attempt to change the sample rate, I'm told that I can change that from within whatever DAW software I'm using - however, I'm not using any DAW software - just JamKazam. In the Windows system it says my sampling rate is 44.1 Khz - and that cannot be changed from within the Windows 10 environment.

Any assistance appreciated!

Thanks,
J.Mirow

My colleague and I have both setup our band.
How do you remove one. Even changing the name doesn't work...
Cheers

After the mac JK client update, we have been getting audio dropouts where I cannot hear my instruments or anyone else's instruments.  This can be instantly fixed by clicking the "resync" button, but that's obviously not easy to do in the middle of a song.

I have an exceptionally fast, wired internet connection and a Focusrite Scarlett 2i2 (3rd Gen).  I can see the volume lights flickering in JK but can't hear anything and it seems to happen at random times.

Any advice?

macbookpro (2019, under Catalina) the following messages appear opening it and opening sessions
"Video.ini: configuration update failed (not writable)
Audio.ini: configuration update failed (not writable)
Clients.ini: configuration update failed (not writable)"

one point usefull:
I had "Unable to create folder: /JamKazam/JamTracks/
Unable to create folder: /JamKazam/JamTracks/cb4bOaea-xxx-xxxx-xxxxxxxxxxx
the it's open but of course problems of configuration"
Peter told me
"The write permissions on these folders need to set:
sudo chmod -R +rw ~/.config"
and this point looks OK now.

I can send and receive video with several people and it works fine, but sometimes with one other person, he and I both see a blank white rectangle instead of each other’s video. Any ideas on what would cause this?