When preparing for our band practice this week my band mate got the following item in his Audio Configuration Review Report:
......
6. Poor Packet Rate: Your default packet rate is '100'. A packet rate of 400 will give lowest latency. 100pkt/s has
7.5ms more latency than a packet rate of 400 pkt/s.

He changed his Frame Rate to 1ms which is what I have mine set at.....
If there is another way to increase his Packet Rate from 100 to 400, please advise?

I cannot find any documentation on how to correct this problem.
thx,
ciao,  Dan

>>>
Hi all, just sharing an FB-post by David Wilson (JamKazam staff) re. user support:

"
Hi Folks - It's been brought to my attention that some users believe (for some reason?) that JamKazam is not providing helpdesk support any longer. This is absolutely not true. We have full-time tech support staff, and they are actively answering help desk tickets every weekday. I see the activity.

I'm guessing the confusion might be caused by one disconnect. JamKazam users CANNOT sign into the helpdesk platform. This is intentional. If you try to log in to the Freshdesk helpdesk, it will NOT work.

**!! You need to click the yellow Help Desk link at the top center of the JamKazam app. This will open a web page in your browser to the page where you can enter a help desk ticket. That web page automatically validates that you have a gold or platinum subscription and thus can enter a support ticket to get help. If the page is not working (i.e. not letting you submit a ticket), that would indicate you don't have current credentials in the browser. In this case, you should go here - https://www.jamkazam.com/signin.... And then sign in using their JamKazam email/password. And then return to the helpdesk page and submit your ticket. !!**
"
(By David Wilson)


Hope this clears things up.
Happy jammin'

D./

>>>
Hi all, just sharing an FB-post by David Wilson (JamKazam staff) re. user support:

"
Hi Folks - It's been brought to my attention that some users believe (for some reason?) that JamKazam is not providing helpdesk support any longer. This is absolutely not true. We have full-time tech support staff, and they are actively answering help desk tickets every weekday. I see the activity.

I'm guessing the confusion might be caused by one disconnect. JamKazam users CANNOT sign into the helpdesk platform. This is intentional. If you try to log in to the Freshdesk helpdesk, it will NOT work.

**!! You need to click the yellow Help Desk link at the top center of the JamKazam app. This will open a web page in your browser to the page where you can enter a help desk ticket. That web page automatically validates that you have a gold or platinum subscription and thus can enter a support ticket to get help. If the page is not working (i.e. not letting you submit a ticket), that would indicate you don't have current credentials in the browser. In this case, you should go here - https://www.jamkazam.com/signin.... And then sign in using their JamKazam email/password. And then return to the helpdesk page and submit your ticket. !!**
"
(By David Wilson)


Hope this clears things up.
Happy jammin'

D./

I take online lessons, and when I play an audio track I want my teacher to hear it through our JK session no different than my guitar and voice tracks.  While he's on a Mac with an Apollo and I'm using Win 10 with a Focusrite Scarlett 2Pre USB, neither of us can make this work.  Of course, the audio track plays through my studio speakers, but I want the audio track as a separate track in the JK session.

For now, I play the audio track through my studio speakers and my condensor mic has to pick it up as if it were a vocal track.  Not as good as it could/should be.

Ideas?

p.s. I use Reaper for the ASIO driver instead of using JK directly. There was a post some time back on using Reaper for this need, and it works wonderfully. https://forum.jamkazam.com/showthread.ph...o+settings

Quick background, I am a computer tech with ZERO knowledge or background in music PERIOD. I have 2 friends trying to setup to rehearse for an upcoming gig. They live about 3.5 hrs apart and have been trying all summer to find a way to rehearse without the drive.  They found and purchased two Motu M4s one for each person and have had me setup/install both individuals setups.  One musician has a late model MBP that seemed to setup and has been working sounding great locally and seems to have great stats.  So hes been hosting the sessions.  The other musician has a later model HP notebook with decent specs.  Both Motu M4s are connected to their machines via USB-C to C and both are connected to wired network running an average of 150mb down and 10mb up (speedtest.net)  The Windows setup seems to have a higher jitter rate or audio latency for some reason.  Ive installed the driver, when setting up his gear...I've unchecked the 4 loopback and selected the Motu M ASIO for input and "same as input" for output.  Using the default 48,000 sample and buffer of 16. At step 5 of the wizard, when you test playback....and make sure direct monitoring is turned off,the playback its staticy and cracking he tells me...

There are no other programs running besides jamkazam. Can someone point me in the right direction to resolve?

His only input is a channel 1 mic, and then headphones for playback.

Thanks Chris

I'm on a MacBook Pro with Big Sur 11.4
While jamming I can see myself and one of my bandmates, but I'm not receiving any video from the other two.
They can all see me though, and each other too.
AFAIK, the two friends who's video I'm not seeing are on PC – Don't know if that has any significance. 
Video is enabled in Privacy Settings. 
Any tips?

Not really a comparison...
But I have both.

Setting up JK... just working through the app, iMac is wireless.

Dell is plugged into router.

iMac wireless is much better.

New Dell only sounds good at Frame Size = 10, but the warning in the UI is all red.

When I try to go to 5 or 2.5, it sounds like garbage.

I have followed every instruction out there.

My audio interface is M-Track M-Audio.

This dell does not come with a network jack, so I had to buy an adapter for USB to network cable. That is the only variable I can see.

Can anyone assist?


John

Hey, every time I log in there is basically no one on or only 1 or 2 sessions is JamKazam dying? Have people moved onto another platform?

I am looking for other people to jam with playing mostly rock, blues, alternative, etc. I am not into Elton John or bubble gum music.

Contact me if you're interested please, Chuck

I am just starting here.  Someone who was looking for a backup singer told me to get Jam Kazam and a Scarlett 1.  Well,  I got one.  I'm not sure what to do with it.  I am an amateur, just church choir and singing to my kids until they started playing their own instruments, singing, writing, and they have had their own bands and played for special school events. I am on my own now, Im 44 and just want to do what makes me happy.  So I can use all the help I can get.

Hi

for some time now, every time I go into "Find Sessions" and "Upcoming", I get a ... Searching ... which never resolves. Open jams shows anything happening ok but Upcoming seems to have stopped working for me.
I've tried reloading the Jamkazam App - I'm on Windows 10 - but it hasn't helped. Jamkazam version is Build 2.00 - "1.0.4048".
Can anyone shed any light on what could be wrong, please?

Many thanks
Chris