BTW, before I get into this, the Help Desk page appears to be broken. It reports "Captcha verification failed, try again!". I tried half a dozen times on two computers with no luck.

I am a Platinum subscriber and have used Jamkazam successfully for over a year but now am unable to get it to run. Over the last 3 weeks I've tried to run Jamkazam on 3 computers, all of which run the latest version of Windows 10. The symptoms are always the same. The program either crashes within a minute or so of starting, or it freezes and I have to shut it down with the Task Manager. I have tried three hardware configurations: 1) An audio interface which is a mixer (Yamaha MG10XU). I used this mixer successfully for months before this problem occurred; 2) Headphones and an external condenser mic; 3) Headphones and the built in computer mic. 

My main computer is an HP Envy laptop with Intel® Core™ i7-6560U CPU @ 2.20GHz 2.21 GHz and 16Gb ram. I have a 2Tb SSD as my main drive. My wife's computer is also and i7. It runs at 280GHz and also has 16Gb ram. It has a 2Tb hard drive. The 3rd is an older HP Pavilion with an i5 processor at 1.7GHz and 8Gb ram and a hard drive.

I've noticed three JK message banners which began to appear about 2 updates ago (two to three weeks ago): One indicates that the Connection Server setup is 1.43% complete(?), the 2nd indicates that the connection server is migrating, and the 3rd indicates that the Connection server is setup. I have attached a MS Word file with screen shots of the first two messages.

I have two sources of internet. The faster source is via a cable modem and I get speeds of about 250-400 Mbps download and at least 18 Mbps upload. There is no hardware between the cable modem and the computer (I have a hub and a router, but I took them both out of service to eliminate them as possible culprits), just the Cat 5 cable. JK crashes or freezes regularly and quickly when using this service. The other source of internet is via DSL on the copper phone line and it is slow at about 2 Mbps download and less than 1 Mbps upload. Jamkazam didn't crash or freeze with this source, but it was too slow with intermittent sound to be useful. 

I am aware that the common element when experiencing crashes with all three computers was the cable modem, however Spectrum ran remote tests on that modem and it passed.

Any ideas?

Thanks,
Cliff Montgomery

Alright so I am like 10 years behind everyone els when it comes to using a computer and guitar. I struggle. 
Anyway here is where I am at. 

I own Bias FX Elite, my computer is a Dell optiplex 790 with windows 10 at 64bit quadcore proc. with 16 gigs of ram, plenty of hard drive space.
my usb interface is an M-Audio M-track solo. 

My account for Jamkazam is platinum. 

Why is it so difficult to set up my guitar and host a session? So far if I play clean or start the 32bit bias fx 2 vst in jamkazam with clean amp settings
then it seems to work fine, green dots all the way down due to the many different attempts I made to setup my gear and play in jamkazam.

The second I turn on a high gain or distorted preset, my output chops like theres a constant static mute button being pressed every 2 seconds almost like a robot. My samples match in my windows input and output. How come I can't play distortion with my vst? I am guessing if I buy one of the hardware boxes designed by the Jamkazam team, my problems will magically disappear? Lol...

How 'bout a compromise? Just the last two sessions or 48 hour access to sessions. Any thing that allows you to know who was in the room post session.

My old MOTU Microbook II works rather well with Jamkazam. 
Microbook II has 5.6 ms input/out ("roundtrip") latency according to Jamkazam's Audio Configuration Report (press option-$ft-R on Mac):

Excellent: Less than 5 ms
Average: 5 - 9 ms
Poor: Greater than 9 ms


After the latest MacOS update, the Microbook needs to be replaced. And now I need "excellent" latency for my session.

Quest: a new portable sound card for $200-300, with less than 5 ms roundtrip latency.

I tried Focusrite Scarlett 4i4 3rd Gen, but I got around 12 ms, "poor".
Same thing with Steinberg UR22 MkII, around 12 ms.

Does anyone have info on roundtrip latency for different sound cards?
This info is oddly hard to find. 
Everyone talks about their "zero latency monitoring", which is something else altogether.

I've heard good things about Presonus, the Studio 24c and 26c for example.

Hi All,

Just got a friend up and running on JK. They are in San Fransisco area. I'm in Boston MA area. In a session with friend in SF, and another friend in NY city area, SF internet latency was 70ms, and with NY internet latency was 10ms. 

SF friend was on free account so we encouraged them to go to paid plan to get the mesh network. They left the session, paid for gold plan, restarted JK, joined the session and their internet latency was still 70ms. 

At one point i had seen the name of the backbone low latency network service that JK is using, but i can't find the name again. I know at the time i had found it that the service had entry points in NY city and SF. Does anyone know the name of the service?

Also, does anyone know what could be happening that the mesh network on the gold plan didn't do anything to reduce the internet latency for my friend in SF 3,000 miles away?

Peace,
Dan

MacBook Pro, M1, 16 GB, OS 11.4

JK crashes when resizing or moving the video window. This has been going on for at least 12 months. Also occurs on 2013 iMac 10.15, 2011 MacBook Pro 10.13.
It's not a major issue be it is annoying.
Thanks

I want to post that JK is working just fine for me.
Yes, there are areas where more work and improvement is required (like in real life).

All in all JK works great and being on there each night meeting musicians from all over the world and playing some music feels is soooo good and makes me happy.

Please reply only if you have something good to say about JK.

Thank you

Hi,
I'm a Recorder player, specifically on Baroque Music. My feature is very simple to add (I suppose ) 
It's already in msg object but I'm asking to add the Recorder instrument to the list.
Thanks a lot.
Baroque Personal trainer

I have google fiber-How do I hard wire ethernet when there is but one portal and that is being used for another google device -a little round white device that looks like a larger hockey puck.   We have two computers-streaming tv in the house. 

Thanks.

Hi, relatively new user here.

I've been loving Jamkazam so far.  

Just throwing this out there.  How many people are interested in a separate creative space for songwriters?  

My suggestion would be a separate area focused on showcasing your original songs, collaborations, songwriting circles (ala Bluebird Cafe), or having songwriting nights?

I personally would love to have an easy way to meet other songwriters and focus on the craft.

I think that would do great things for increasing the interactivity and the creative space, and therefore intrinsic value, of Jamkazam.