I am a relatively new user and haven't been successful in using JK for a session, either private or with others.

I believe I've the right equipment configured properly and use via Ethernet.  I am using a Behringer UM2 audio interface and an external vocal mic and a guitar with pickup...all hooked up via the UM2.  I am unable to hear myself or others in session through my headphones, but hear everything fine when on direct monitor.  I'll appreciate tips or help.  Behringer tech support suggests that it's a JK software issue.

On another note, I've signed up for the Gold premium package and believe I have access to tech support from JK, but I only find access to the Chat function on JK.  I posted there yesterday without any result.

Thanks!

When in a session, I am having an issue hearing sessions in both sides of my headphones. I've recorded a test session using a vocal input and an instrument input, and can hear both sides. However, when in a public session, I hear only on one side.

I'm using M-box Pro 3 into iMac 10.13.6. There are no latency issues, nor other problems playing with other players. Just that I only have audio in one ear.

I'm a new user of JamKazam.  I’ve got my hardware set up and running correctly, now I need to find some folks to jam with.  On both the web and windows client versions, the Musicians page does not load.  All that displays is some rotating blocks.  Anyone else seeing this? 

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Hello

Can anyone provide any tips to eliminate or reduce the following types of background noises:-

- When there is a background sound which is close to playing in a bucket and the sound isn't exactly an echo.
- When there is a background buzz
- There is occasional static.


Thank you for your help.


Kind Regards


Colin

Greetings...New to Jamkazam! Play Drums and have a Zoom R24 and Macbook Pro with 4 Thunderbolt 3 Ports Wondering if anyone can recommend a Low Latency Audio Interface and suggestions of how to set this up with my equipment! Not even sure I would need an Interface with the Zoom R 24 but would appreciate any and all help! Thnx in Advance! Z

Hello -

Recently I have begun to experience severe latency problems during sessions with musicians with whom I have previously jammed without latency problems.  I know that their equipment and my equipment are suitable.  

We have had to quit our sessions prematurely because of these sudden latency problems.

I contributed to the JamKazam GoFundMe campaign, and am prepared to purchase an annual subscription, but only if I can be assured by the developers that the service will be reliable.

Is there any way I can communicate this information to the developers?

Allen Minton

Hi, 

Using UM2 on Windows 10.  For some reason the output is not routed according to the selection.  I'm selecting the AISO4ALL (same as input) as my output but output is still coming through the computer speakers.  All other computer sounds are routed to the USB interface but not Jamkazam output. 
I am able to hear others in a session but only through the computer speakers not the UM2
I've reconfigured and rebooted...no change. 
Not sure what to try next...

Thanks!
Kevin

Hello,

First time post here. I have a RME F# which works very nicely with JK, but I am having trouble with my XR18.

Whatever I do in the configuration it always gets forced to 8 samples in the ASIO settings and that ends up being garbled on playback. I'm sure it was working fine until one of the recent new releases.

I have seen mention of this problem in several posts but no definitive solution which prevents JK from choosing its own "guess".

Does anyone have a way forward for me, please?

Thx

Cliff

Hi

Often after a session I would use my profile history to recall the details of someone that I wanted to connect with.

I looked at my history today and it was totally blank?

I checked the history of a couple of other users and that was Blank too?

not sure whats going on here...

When my MacBook pro (running Mojave 10.14.6) is plugged in to a charger, normally it shows (in the power settings which I have visible in the icon bar) that it is either fully charged or is charging.

This is a newer MBP with USB-C ports.

However, when I am in a Jamkazam session, while the settings still show that I am connected to a power adapter, the battery does not charge, and the percentage that the battery is charged keeps going down. So far I have not had to end a session because of running out of power, but that's only because the sessions ended before the battery ran down completely.

After shutting down Jamkazam, charging behavior returns to normal and the battery begins charging again.

Are there any settings I can change that will fix this?
If not consider this a bug report. I did contact the support email address and attached a support log but have not heard back.

Thanks.