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+--- Thread: Intermittent latency problems (/showthread.php?tid=1813)
Intermittent latency problems - AllenM - 12-14-2020
Hello -
Recently I have begun to experience severe latency problems during sessions with musicians with whom I have previously jammed without latency problems. I know that their equipment and my equipment are suitable.
We have had to quit our sessions prematurely because of these sudden latency problems.
I contributed to the JamKazam GoFundMe campaign, and am prepared to purchase an annual subscription, but only if I can be assured by the developers that the service will be reliable.
Is there any way I can communicate this information to the developers?
Allen Minton
RE: Intermittent latency problems - StuartR - 12-14-2020
(12-14-2020, 05:14 PM)AllenM Wrote: Hello -More technical details will be required. JK has recently gone through a rough patch with a lot of client updates to fix network issues, some of which could contribute to latency but there are a lot of variables that contribute to latency. You'll need to provide info on the latency reported by the client between you and each of your band mates. A log file will also be useful and can be generated in the client from the Manage menu. You can send this info to: support@Jamkazam.com
Recently I have begun to experience severe latency problems during sessions with musicians with whom I have previously jammed without latency problems. I know that their equipment and my equipment are suitable.
We have had to quit our sessions prematurely because of these sudden latency problems.
I contributed to the JamKazam GoFundMe campaign, and am prepared to purchase an annual subscription, but only if I can be assured by the developers that the service will be reliable.
Is there any way I can communicate this information to the developers?
Allen Minton