Hello,

I'm having trouble within a jam session.  This is a two guitarist jam session.  Within the session I can hear the other guitarist's guitar but I cannot hear his voice.  He can hear both my guitar and my voice.  We are both using the built in microphone on our laptops (mine a MacBook Air, his a Microsoft Surface) for our Voice Chat configuration.

Anyone else experience this or have any tips on how we can resolve so that I can hear his voice?

Thanks much!

Mark

Hi Guys,

I'm trying to update some of our Band Profile, and when I click on 'Save and Next', nothing appends.

Do you have the same problem? How to fix that?

Regards,

Michel

JamKazam is very cool!  Need some help or clarification with network response.  A couple of months back, I could connect with acceptable latency.  Now, the app always reports my latency as 30ms+.  My speedtest is showing 1Gb/sec.  Pings to you show 40ms+ average.  A tracerte to a dallas.nodebalancer shows about 2ms response time and then shows no further network devices.  I suspect the latency is not on my side?  Is that to be expected at the current time?  I understand you have a lot of activity.  I can connect fine and start a session, albeit with the notice my latency is high on my gear.  

I noted the port forwarding posts but it was working perfectly before and UDP ports shouldn't be causing latency issues.  

I can connect, it's just the latency shown in the session by the app.  Is the latency shown in the app the actual latency, or is it a false indication?

Please advise.  Content to wait if it is a network performance or server capacity issue on your side.  Happy Easter!  

Thanks!

Mark

Have cleared my computer of the downloads when it continues to be a problem. Rebooted several times, turn off computer and tried to start fresh and download drivers for scarlett solo, being forced to "focusrite control" which seems to be the issue. 
Anyone know how to just download the driver for the Scarlett Solo without the "focusrite control"?

Hey !

Today I created a session with my band. Among the 4 of us 2 could hear everybody , 1 could hear 2 persons and I only could hear 1 person.
Usually the person is " grayed " and I get a " No audio?" yellow notice but the link leads nowhere.
I tried restarting the router, the computer and the app. Nothing seems to work.

How is this possible? 

Thanks in advance,

Is there a way to increase the text size on the interface. Mine is way too small to read.

I am first of all just a common user of JamKazam the app

I have so to say nothing to do with JamKazam the company

I am not a official for JamKazam, not employed, nothing ...

As super moderator on Jamkazam Forum I am a total volunteer.

I have never expressed any interest for that task.

JamKazam asked me if I would be moderator

Before I could answer, Jamkazam Forum appointed me as super moderator - giving my account some special abilities.

That will say without my knowledge.

But not against my will

That is the situation

Using a Focusrite Scarlett Solo and Focusrite usb driver. Working great with JK. The gear latency and jitter is very low. BUT I am trying to reduce the interface buffer size to 64. I have read that it can help reduce internet latency, which is still too high?? Focusrite Control app lets me do this and it sticks, but JK switches it to *120* when I load the audio profile into JK. Anyone else seeing this? Anyone know the fix, or if this is in fact normal/ok?

Sample rate: 48000
Bitrate: 320kb/s
Audio frame size: 2.5ms
Network packet rate: 400pkt/s
Buffer size:*120*

I have been able to use JamKazam with others. Now I'm testing with my flutist. She is on a Mac, I'm on PC with UMC202HD.
Both of us have the signal showing individually in JamKazam, but our audio is not getting through. 

Her latency is fair (11ms), mine is very low (4ms). 
At the moment, she cannot yet connect via network cable, as her adapter has not yet arrived. 
But I want to test with her using WiFi just for now. I have seen it working with others. 

Unfortunately, all the help links don't work. 
Can you help us solving this problem?

We went through the audio gear setup, and everything seemed fine, there was success at the end. 

So what can we do?

I joined a couple of sessions after midnight and I keep finding musicians who live in Europe or in Australia and trying to search locally from where I live here in California to find someone to play with at a sufficent distance for a low latency jam session.
It would be a great new feature to add.