When I start a session I get a warning that my font size is 140%. This causes words to overlap in the GUI so they are unreadable. Where are the controls for font size so I can change my default size?

All,

I had previously installed JamKazam and tried to set up a usable configuration (prior to latest update).

Originally (maybe 6-8 weeks ago?) I was able to install, create an account, etc. However, was not able to create a working configuration.

I have greatly increased the wired network speed to the PC I am using and have plugged in PreSonus 26 audio interface.

I am confident that I should be able to set up a working configuration now - However, now I can't install the new version of the program.

Initially - I get a message that Windows Defender has protected me (against running the msi package). Then, if I direct it to open anyway - it says "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package".

Is there a know issue with the current Windows Installer package? Or?

Any help would be greatly appreciated.

Kind Regards,
-Paul

Hello. I just had a teacher ask me if they could remove someone from a session if they needed to. I looked through the threads but did not see anything. Can you remove a participant from a thread?

Hi,

Audio Bw Tx is the outgoing bitrate, if i am in a session the rate starts good and then is slowly going down to a red level.
So the other members hear distortion and even nothing.

Any ideas to that???

Kind regards
Stefan

[color=var(--primary-text)]Hello. Please need advice for Mac crackling in headphones.  I'm hearing crackling when Audio Framesize is 10 or less. 2018 15" MacbookPro, Catalina 10.15, Analog Behringer 1002FX into M-Audio 192|4. Ethernet direct from modem through USBC dongle. (no wifi) Happens on either my minijack Bowers & Wilkins or OneOdio headphones which are plugged in from Macbook. Tried resetting PRAM. No ASIO driver to adjust as there are no plug ins needed on mac. When tweaking Audio Booster, I tried 128K. Anything above 10ms there is NO crackling however, but I indicate red and not able to join some sessions. In test with uncle, he cannot hear crackling. As an alternative to plugging headphones from MacBook, When I try to use headphones from 192|4, and adjust output source to that from jamkazaam, I only get out of one channel, not stereo. Tried many combinations from audio gear setup. My modem speed test is 115mbps, again, ethernet straight from modem to laptop. Thoughts would be appreciated. thank you in advance.[/color]

can't join session (I'm a new user)

I was trying to methodically change settings to optimize my latency and jitter but the variability muddies everything.  Can someone tell me what variables are the most critical for reducing latency and jitter.  I'm on a Mac so looking at the Audio Booster settings, I assume Frame Size is most important but after that which of the following should be tweaked next:
   Outgoing Audio Bitrate
   Network Packet Rate
Should the Auto Throttles be on?
Is there a trade off on optimizing latency versus jitter?

Thanks,

Hello. I am having trouble connecting a Focusrite Scarlett interface, both 2i2 and 4i4 to JamKazam on a 2 year old MacBook Pro. The interfaces work because I was able to have them work on her husband's older Mac. I had the teacher re-install the Focusrite software. I had her change all of her cables. Every time I try do add a Focusrite device, it will see the device, have a presentable latency during the test, but fails the second part of the test and I cannot proceed with the installation. I have tried adjusting every setting that page offers, but nothing I do allows me to proceed. I can setup the internal microphone and use a headset, but I cannot get the device to work. I have done a number of installations with faculty, but this is the first one I can't make work. What am I missing?

One of my musical friends has JamKazam on a work laptop that uses encryption.  Her system has an annoying lag time that we can't get rid of.  Could encryption be causing it?

Hello,
 
I’ve been on JamKazam weekly for several years now - excellent product!  I recently upgraded my PC and audio interface to a new HP with a fast processor and a Focusrite Claret 8Pre USB.  At first I had issues getting the latency below 20ms using the Focusrite ASIO drivers, but changing the frame rate to 2ms has solved that problem.  I continue to have problems with low volume being output to other players however (same guys I’ve been playing with for some time now).  All of my levels sound low to them.  I’ve got the preamps on the new interface cranked up to just below clipping and I’ve tried experimenting with various things.  I’m using all 8 channels on the interface, btw for acoustic drums.  In other programs, the audio interface sounds great, but in JamKazam the levels are low. 

Also recording doesn’t seem to be working properly.  I’ve noticed when I record, I only hear something if I have the monitoring levels up!  I’ve never seen this before, and thought this was controlled in the master mix widget.  Cranking up the monitors makes it so I can record, but normally I don’t want the drums in the headphones (already plenty of that at ambient level).  I’ve tried playing with the audio boost, master mix, and audio controller without much luck.  Everything seems connected (I can hear all mics independently) but it’s too quiet.  I’m running Windows 10 with all updates, latest JamKazam and latest Focusrite drivers.  Please help!
 
Thanks,
Flaco