Hi,

Audio Bw Tx is the outgoing bitrate, if i am in a session the rate starts good and then is slowly going down to a red level.
So the other members hear distortion and even nothing.

Any ideas to that???

Kind regards
Stefan

[color=var(--primary-text)]Hello. Please need advice for Mac crackling in headphones.  I'm hearing crackling when Audio Framesize is 10 or less. 2018 15" MacbookPro, Catalina 10.15, Analog Behringer 1002FX into M-Audio 192|4. Ethernet direct from modem through USBC dongle. (no wifi) Happens on either my minijack Bowers & Wilkins or OneOdio headphones which are plugged in from Macbook. Tried resetting PRAM. No ASIO driver to adjust as there are no plug ins needed on mac. When tweaking Audio Booster, I tried 128K. Anything above 10ms there is NO crackling however, but I indicate red and not able to join some sessions. In test with uncle, he cannot hear crackling. As an alternative to plugging headphones from MacBook, When I try to use headphones from 192|4, and adjust output source to that from jamkazaam, I only get out of one channel, not stereo. Tried many combinations from audio gear setup. My modem speed test is 115mbps, again, ethernet straight from modem to laptop. Thoughts would be appreciated. thank you in advance.[/color]

can't join session (I'm a new user)

I was trying to methodically change settings to optimize my latency and jitter but the variability muddies everything.  Can someone tell me what variables are the most critical for reducing latency and jitter.  I'm on a Mac so looking at the Audio Booster settings, I assume Frame Size is most important but after that which of the following should be tweaked next:
   Outgoing Audio Bitrate
   Network Packet Rate
Should the Auto Throttles be on?
Is there a trade off on optimizing latency versus jitter?

Thanks,

Hello. I am having trouble connecting a Focusrite Scarlett interface, both 2i2 and 4i4 to JamKazam on a 2 year old MacBook Pro. The interfaces work because I was able to have them work on her husband's older Mac. I had the teacher re-install the Focusrite software. I had her change all of her cables. Every time I try do add a Focusrite device, it will see the device, have a presentable latency during the test, but fails the second part of the test and I cannot proceed with the installation. I have tried adjusting every setting that page offers, but nothing I do allows me to proceed. I can setup the internal microphone and use a headset, but I cannot get the device to work. I have done a number of installations with faculty, but this is the first one I can't make work. What am I missing?

One of my musical friends has JamKazam on a work laptop that uses encryption.  Her system has an annoying lag time that we can't get rid of.  Could encryption be causing it?

Hello,
 
I’ve been on JamKazam weekly for several years now - excellent product!  I recently upgraded my PC and audio interface to a new HP with a fast processor and a Focusrite Claret 8Pre USB.  At first I had issues getting the latency below 20ms using the Focusrite ASIO drivers, but changing the frame rate to 2ms has solved that problem.  I continue to have problems with low volume being output to other players however (same guys I’ve been playing with for some time now).  All of my levels sound low to them.  I’ve got the preamps on the new interface cranked up to just below clipping and I’ve tried experimenting with various things.  I’m using all 8 channels on the interface, btw for acoustic drums.  In other programs, the audio interface sounds great, but in JamKazam the levels are low. 

Also recording doesn’t seem to be working properly.  I’ve noticed when I record, I only hear something if I have the monitoring levels up!  I’ve never seen this before, and thought this was controlled in the master mix widget.  Cranking up the monitors makes it so I can record, but normally I don’t want the drums in the headphones (already plenty of that at ambient level).  I’ve tried playing with the audio boost, master mix, and audio controller without much luck.  Everything seems connected (I can hear all mics independently) but it’s too quiet.  I’m running Windows 10 with all updates, latest JamKazam and latest Focusrite drivers.  Please help!
 
Thanks,
Flaco

I contacted Focusrite support regarding the latency issues when using my Scarlet 2i2 3rd generation audio interface on JamKazam.

I received the following:

-------------------------------------------------------------------------------------------------------------------------------------------
"Please download the most up to date Focusrite Control 3.6 software which includes the latest driver and can be found @ https://customer.focusrite.com/en/support/downloads  

When working with ASIO drivers, JamKazam only deals with buffer sizes that directly correspond to the JamKazam "Frame Size" which is measured in milliseconds. It is attempting to match the buffer size that is not traditionally used in ASIO drivers which is in multiples of 16 samples. 

We have raised this with their (JamKazam) development team and are currently in talks with them. 

In the meantime please try the steps below to further reduce latency. 

• Click "Manage" in the top left corner of the application screen
  
  
• Audio Settings > Audio Booster
  
  
• Reduce the "Frame Size" down to either 1ms or 2ms
  
  

And most importantly, DO NOT LET COMPUTERS RUIN YOUR LIFE. Spend the time practicing instead and let the makers fix the problems they sell us

Hi. I have a brand new Scarlett solo gen 3 running Windows 10. I loaded the latest software FocusRite has on their website.

If i set the instrument input gain so the gain halo doesn't go into yellow (guitar knob at half volume) - there is no audible output in the headphones. If i turn the guitar volume up the gain halo immediately goes yellow, starts clipping and the sound is horribly distorted. If i then back the Scarlett gain down, it goes from horrible distorted sound to no audible sound. If i increase the volume on the JamKazam track - same thing. Either horrible, distorted, clipped sound or no sound. Very frustrating. Any suggestions would be appreciated. Also, i can get clean sound listening to YouTube through the interface so i know the headphone output and headphones work. And i've tried different sample rates, buffer sizes etc. None of that had any effect. Thanks.

I have an AudioBoxiTwo. The sample block size is set to 16. I increased it to 64 to deal with some audio distortion, but when I start a Jamkazam session, it resets to 16. Let me know what you think. Thanks.

Larry