• Click "Manage" in the top left corner of the application screen
  
  
• Audio Settings > Audio Booster
  
  
• Reduce the "Frame Size" down to either 1ms or 2ms
  
  

And most importantly, DO NOT LET COMPUTERS RUIN YOUR LIFE. Spend the time practicing instead and let the makers fix the problems they sell us

(07-09-2020, 02:32 AM)raindog tom Wrote: I contacted Focusrite support regarding the latency issues when using my Scarlet 2i2 3rd generation audio interface on JamKazam.

I received the following:

-------------------------------------------------------------------------------------------------------------------------------------------
"Please download the most up to date Focusrite Control 3.6 software which includes the latest driver and can be found @ https://customer.focusrite.com/en/support/downloads  

When working with ASIO drivers, JamKazam only deals with buffer sizes that directly correspond to the JamKazam "Frame Size" which is measured in milliseconds. It is attempting to match the buffer size that is not traditionally used in ASIO drivers which is in multiples of 16 samples. 

We have raised this with their (JamKazam) development team and are currently in talks with them. 

In the meantime please try the steps below to further reduce latency. 

• Click "Manage" in the top left corner of the application screen
  
  
• Audio Settings > Audio Booster
  
  
• Reduce the "Frame Size" down to either 1ms or 2ms
  
  

This will in turn reduce the buffer size in the F Notifier Settings panel."

---------------------------------------------------------------------------------------------------------------------------------------------------------------

I applied this fix to my setup (Scarlet 2i2 3gen) and it reduced the latency on the "Audio Interface" (your interface device) status from 11.54 down to 4.5.

Since then all status lights are GREEN in the Audio Interface section.  (Trust me, when all members of a jam have all GREEN lights on their audio interface, it's MUCH better.)

This fix may work on  other Focusrite Scarlet series as well (and who know what else). 

Note that this will not change status in the "Internet" section as those are based on your unique subscription with your internet provider and other factors outside of your control.

And according to other posts i've seen, you should have at least 3mbps UPSTREAM bandwidth to achieve a happy experience.

FAST.COM will tell you what your bandwidth is on your unique connection.  There are many other speedtest programs out there as well.

Hope this helps.

Let us know your results so comment below if you try this. 

Also, if you're using a different audio interface than above, let us know as it may help others.

And most importantly, DO NOT LET COMPUTERS RUIN YOUR LIFE. Spend the time practicing instead and let the makers fix the problems they sell us

(07-09-2020, 01:58 PM)Jeff S Wrote:

(07-09-2020, 02:32 AM)raindog tom Wrote: I contacted Focusrite support regarding the latency issues when using my Scarlet 2i2 3rd generation audio interface on JamKazam.

I received the following:

-------------------------------------------------------------------------------------------------------------------------------------------
"Please download the most up to date Focusrite Control 3.6 software which includes the latest driver and can be found @ https://customer.focusrite.com/en/support/downloads  

When working with ASIO drivers, JamKazam only deals with buffer sizes that directly correspond to the JamKazam "Frame Size" which is measured in milliseconds. It is attempting to match the buffer size that is not traditionally used in ASIO drivers which is in multiples of 16 samples. 

We have raised this with their (JamKazam) development team and are currently in talks with them. 

In the meantime please try the steps below to further reduce latency. 

• Click "Manage" in the top left corner of the application screen
  
  
• Audio Settings > Audio Booster
  
  
• Reduce the "Frame Size" down to either 1ms or 2ms
  
  

This will in turn reduce the buffer size in the F Notifier Settings panel."

---------------------------------------------------------------------------------------------------------------------------------------------------------------

I applied this fix to my setup (Scarlet 2i2 3gen) and it reduced the latency on the "Audio Interface" (your interface device) status from 11.54 down to 4.5.

Since then all status lights are GREEN in the Audio Interface section.  (Trust me, when all members of a jam have all GREEN lights on their audio interface, it's MUCH better.)

This fix may work on  other Focusrite Scarlet series as well (and who know what else). 

Note that this will not change status in the "Internet" section as those are based on your unique subscription with your internet provider and other factors outside of your control.

And according to other posts i've seen, you should have at least 3mbps UPSTREAM bandwidth to achieve a happy experience.

FAST.COM will tell you what your bandwidth is on your unique connection.  There are many other speedtest programs out there as well.

Hope this helps.

Let us know your results so comment below if you try this. 

Also, if you're using a different audio interface than above, let us know as it may help others.

And most importantly, DO NOT LET COMPUTERS RUIN YOUR LIFE. Spend the time practicing instead and let the makers fix the problems they sell us

---

Thanks for the tip, however I tried the fix described. Could not change the audio frame rate, it was grayed out at 2.5 ms
Any ideas?

Thanks