Hello,

I am near Port Moody British Columbia Canada. I can never get any better than the yellow indicator on JamKazam, and that’s more or less OK when jamming with another guitarist / singer, but it’s simply not good enough to play with a drummer. Zlartibartfas says “manage your QoS settings, and setup port forwarding” but I do not know exactly how I should set this, see here https://forum.jamkazam.com/showthread.ph...6&pid=8125

I have been jamming with a local drummer (with good gear) and it’s always the same. It’s impossible over time for us to stay synchronized. It helps some if we use the JamKazam metronome, but even that is not good enough and I can feel his drums drifting over time. The drummer also can never get any better than the yellow indicator on JamKazam even though he’s upgraded ISP speeds, cable modems, routers, etc.

Also I have not adjusted the frame rate, we are both on the Gold Package, and we never enable video of any kind.

The tunes get most out of sync when I send the drummer a click with sequenced tracks (which I sing and play guitar to). I generate the click and the tracks from an entirely separate dedicated second laptop and mix it via the Behringer XENYX 1202FX Mixer referred to later on.

There are no other I/O tasks on our computers, there is no distortion or artifacts, and the session is not freezing or dropping out. We always make sure there is no other traffic on our home systems such as VoIP or other computers. I have looked at the status of open jam participants, and I noticed that a few of the participants have a green indicator, so clearly it can be done, and I am pretty sure that’s what we need to be able to get, or at the very least I should be able to get.

Please help us, we would be most appreciative!

Here is the gear I’m using:

Guitar > Line 6 Helix Floor > Behringer XENYX 1202FX Mixer…
AKG C420 Headset mic > TC Helicon VoiceLive 3 > Behringer XENYX 1202FX Mixer…

…Focusrite Scarlett 4i4 (3rd Gen)

Motorola MB8600 DOCSIS 3.1 Cable Modem > TP Link Archer C4000 Router > Cat 5 Cable > TP-Link UE300 Ethernet Adapter > ASUS VivoBook i7 / 16 GB RAM / 1 TB SSD / Win 11

Here is my ISP:

https://mysavvy.teksavvy.com
Cable 30 Unlimited (30Mbps / 5Mbps)

FYI, I tried Cable 500 Unlimited (500Mbps / 100Mbps) but it did not make any difference, the indicator stayed yellow, never green.

All of a sudden, after over a year of very successful jamming I haven’t been able to get on at all tonight. As some others users have experienced in the past, JK starts up but then when I go into a session it crashes after 10-20 seconds. 

I did add AmpliTube 5 as a plug in a few days ago but that all worked fine and there was a macOS update I ran yesterday and that is the only other thing that has changed.  

I decided to stay out of sessions and deleted my audio set up to try and start again. I’m running a MOTO M2 and I can add my bass on channel 1 but as soon as I try to add the mic on channel 2 it crashes.  The MOTU works fine with other applications so it does seem to be just JK. 

Is anyone else experiencing new issues?

My current OS is Catalina v10.15.7

Thx

Hi there,

me and my jam partner are having problems with audio files (backing tracks) now for a while.
Latency and jitter seem to be o.k. but when starting an audio file the result is a cracking noise instead of the original audio content. We tried several things without success:

• reducing the file size of audio files, no improvement
  
  
• deleting any files inside the file manager, no improvement
  
  
• changing audio bitrate from 2.5 to 2ms (higher values with too much latency), no improvement
  
  
• turning off video, no improvement
  

• 2 jammers, gold members
  
  
• location Germany
  
  
• jam time sunday 6.00 p.m.
  
  
• internet with 390 Mbps upstream, 227 Mbps downstream (fibre)
  
  
• lan, no wifi
  
  
• macOS 10.14.6
  
  
• mac mini late 2012, 2,3 GHz Intel Core i7, 16 GB Ram
  
  
• focusrite solo audio interface 
  

Ok, so I normally purchase my backing tracks from a competing site as they have more selections with reliable quality. However I have found a few on JamKazam that I preferred and wanted to support their site as well. I purchased "Daydream Believer" and discovered that the Count in is totally out of tempo and unusable. I sent an email to support and JamKazam responded that they were no longer monitoring that email address. What gives? I purchased something and expect it to work. The email stated if the reason I contacted was other than support I could send to info@jamkazam.com. If someone is willing to pay for something you need to make sure they get what they pay for. I expect to have an option of "Count IN" that works and is in tempo. I could try to fix it myself but I'm paying for something that should work. Come on guys! Fix this or I will no longer be able to consider supporting your site. Geeesh!

Hi, everyone. Jamkazam worked flawlessly on my Windows 10 computer, but I recently built a new machine and am now using Windows 11. Since my re-install of Jamkazam, I sound very static-y to the other players in a session. However, I sound fine to myself on my end. Do you have any suggestions about why this may be happening, and what settings I need to check to rectify the situation. Any help would be greatly appreciated. Thanks!!

Hi, does anyone want to play Blues, Blues/Rock? I'd like to get with some people to play SRV, KWS, Eric Clapton, Jonny Lang, Gov't Mule, Buddy Guy, Muddy Waters, etc.  Chuck in Virginia. Thanks,

What is the best way to lower latency?

last period I used jk on regular basis; more times a week, I have been away from jk for some time. When starting again we do have video connection (2users) but no audio connection. sound from microphone gets into audio interface; green? leds light up when sound. when ticking on microphone with finger I hear that via headphone. Can the Mac OS big sur 11.6.2 be a source of issue?
what remedy can be suggested?

Hi,
I have a Roland TDK17 into a mixer that has audio inputs to my Motu M4.  Jamkazam seems to freeze on me from time to time.  In addition, my latency on JK is 11 but only 2.9 with Ableton.  Something is messed up in JK!  USBC connection to the mac from Motu.  How do I fix the latency and why is JK freezing up?  Thanks.

has anyone else had issues reinstalling? i had trouble launching jk so i uninstalled but now stuck out.