I have an ASUS G11 desktop PC (I7-6700 CPU @ 3.40 GHz 3.41 GHz)
I am trying to use JamKazam with a friend to jam online
I have a Moukey MSC1 Audio Interface box USB 3.0
I have installed ASIO4ALL to try and improve on latency.
The JamKazan test using the WDM supported mic and headphones achieved 19 ms in the latency test (close to the red zone but barely acceptable)
When I select the ASIO driver and the mic and headphone input / output I get terrible latency results of plus 450 ms and can only get that result through a loop-back test.
I have tried changing all the available ASIO buffer settings, latency compensation etc settings to no avail.
Any advice would be helpful. Thanks

I also removed the ASIO4ALL 2.14 version and tried the 2.13 version as suggested in a help video which didn't help.

Unless I have not been that observant and this has been going on - please let me know. Otherwise I notice today multiple sessions by different users display as "Dead Session". This is unrelated to any Band by name and I decided join these sessions to discover the only person in session is greyed-out. I received a JK notification indicating they have audio issues. It's not surprising for someone to have audio problems but is this some new way of JK giving a heads up before jumping into a problematic session and saving you the trouble of finding out the hard way? Not that I'm convinced the app is that thought on in this respect due to the focus on other priorities, but it is an interesting trend and possible 'feature'?. I'm not convinced this is part of any scheme of users deciding to mess around because the profiles are significantly different to suggest it. Am i overthinking this?

Just thought i mention it

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HI,
Im still trialling the software but using GOLD subscription. Ive downloaded a jam track and have got my audio all working fine (presonus 96). I can hear the jam track fine, i can hear my instrument fine, all the levels are good on the software BUT when i i record the tune my instrument is barely audible on the recording?
Anyone know why this might be?
tim

New to JamKazam.

I see the option to start a private session.  Could someone give me some advice about the value of starting a private session for solo practicing?

Why would this be better than just setting up and playing by yourself in a room with your own technology?

JP

Hi, I've recorded backing tracks we want to use. They are wav files. When I play then, I can always hear them fine but half the time they sound terribly distorted to my singer. There is no discernable pattern to what causes this. The pattern is reversed when she plays the track, it's fine for her and messed up for me.

Any ideas, this is such a pity, we were looking forward to performing with them.

My band mates and I had been using the basic(free) plan. Upon subscribing to Silver Plan tonight, before even using it, the app showed I have 5hrs 41 minutes remaining, not the 10hrs as advertised. We went ahead and played and now I have 3 hrs 20 min left.

Email to support comes back that they don't have support if you're not gold subscriber. There was a link to help desk that doesn't work because......... I'm not a gold subscriber.

Love the service, finally got it working with decent latency. Would like to get the advertised 10hrs/month.

Has anybody else experienced and solved JK cra$ng on an M1+Big Sur Mac when switching video to full screen? Mine crashed consistently. I'm using a Mini. This is a new behavior on my system since one of the recent updates. I had been using JK full screen for sessions mid January without incident. 

Looking forward to hearing whether this is a known bug or something that's already been solved. 

—Richard

Hi,

Does anyone has StarLink as an Internet provider and uses JamKazam with it?  According to JamKazam, fiber optic and cable are the best for the latency. I can't get both of them to my place so I was wondering if someone could tell his or her experience with StarLink?

Thank you.

Lucas

Hi there, Jamkazam could really do with a a single window where everyones volume levels can be adjusted. 
Its a pain that you have to click on each person to adjust their level, especially when more and more people join the session
and the levels keep needing adjustment. 
Cheers Chris

I have a duplicate account. Occasionally, people are friending me on my obsolete account.

How does one completely remove an account, all data, email address, etc. from the JamKazam system?

- Grant