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+--- Thread: Silver Plan hours not as advertised. (/showthread.php?tid=1973)
Silver Plan hours not as advertised. - doctor_ego - 02-12-2021
My band mates and I had been using the basic(free) plan. Upon subscribing to Silver Plan tonight, before even using it, the app showed I have 5hrs 41 minutes remaining, not the 10hrs as advertised. We went ahead and played and now I have 3 hrs 20 min left.
Email to support comes back that they don't have support if you're not gold subscriber. There was a link to help desk that doesn't work because......... I'm not a gold subscriber.
Love the service, finally got it working with decent latency. Would like to get the advertised 10hrs/month.
RE: Silver Plan hours not as advertised. - StuartR - 02-19-2021
(02-12-2021, 03:56 AM)doctor_ego Wrote: My band mates and I had been using the basic(free) plan. Upon subscribing to Silver Plan tonight, before even using it, the app showed I have 5hrs 41 minutes remaining, not the 10hrs as advertised. We went ahead and played and now I have 3 hrs 20 min left.You mean they wouldn't help you at support@Jamkazam.com ?
Email to support comes back that they don't have support if you're not gold subscriber. There was a link to help desk that doesn't work because......... I'm not a gold subscriber.
Love the service, finally got it working with decent latency. Would like to get the advertised 10hrs/month.