Hi,

Tried to install the application on my mac running macOS Catalina 10.15.4 but couldn't get it to work.

I cannot choose any audio device. I've tried to use my Roland Rubix24 and the default Mac microphone/speakers and always got the same error when I launch the app:
"Unable to open output device"
https://imgur.com/XUkaYvx

When try to set up audio gear I keep getting the following error, no matter which audio device or sample rate I select:
https://imgur.com/fM1voWc

I've checked the default sample rate on mac audio utils and it is set to 41000.

Something that got my attention was that the JamKazam app never requested access to my microphone... Event when I go to the System Preferences > Security & Privacy, the app doesn't show up in the microphone section (actually it doesn't show up anywhere).

Any ideas?
Thanks!

Here is a image of how it can look in for example "find session".

2 months ago ALL persons showed UNKNOWN.

Is is clearly getting better.

This particular person is reportedly in New York, USA, while I'm in Copenhagen, Denmark.

It's just a randomly selected person.

I've never been in session with that person - JamKazam finds out about it all on its "own".
---

And then there is a (bit constructed) image of another connection.

This particular connection is with - my self. From one of my PC to another one.

In fact it is the real figures from the real life - a extremely good connection.

Probably it would not have been much different than if it was a connection with a person 1 miles away from me.

A person that have as good audio gear as me (in this case better; 4 ms) and having the same internet provider as me.

Maybe 2-4 ms higher - that is all.

Roger, over and out!

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for the last two weeks or so I am experiencing a problem when more than 2 jammers are joining the session. within minutes of joining a loud pop noise (like unplugging a hot mic) hits the session and at least one of the musicians drops out of the session with no audio no more.
to rejoin, i have to leave the session and rejoin. usually after minutes it happens again and again.
we are all using macs and proper audio interfaces and are wired through ethernet.
Latency is perfect. it works for hours for just two musicians but not for more.
Any other users experiencing this same issue?
Help is appreciated.

hi i just logged into jamkazam and it told me there was an update.  Normally it just updates right there but this time it made me download a whole new install.  I did it but don't see anything different.  Does anyone know if this update has anything special that we should know about?  I don't even know where to find version numbers.  Does anyone know of any changelogs or anything at all lol?

When I play back my test recoding, there is no sound. All volume controls are up.

Ok, so.  My set up is this.  Electronic drums with 1/4" going into inputs 1 & 2 on the interface (Clarette 8pre, thunderbolt. I believe 1st gen). Thunderbolt cord into the mac.  Headphones connected to the interface.  I have direct monitoring turned off.  I'm stuck on step 5 of the set up in the Jamkazam app.  And of course, the links for the detailed instructions go nowhere.  I've turned off my firewall, allowed Jamkazam to access the microphone.  The interface does recognize when I hit the drum, but I don't hear anything. I don't know what else I can do.  I'm a drummer, so I'm not at all an audiophile.  If anyone has any advice, I sorely need it.  Thank you.

Running Mac OS 10.12.6 (Sierra) with Tascam US-16x08.  The audio interface is listed as an input/output device on the Mac, but does not come up as an option in the Audio Input section in Jamkazam.  Anyone have similar issue in the past ?

I'm a relative newbie to all of this and as such, don't own an audio interface box...…...yet. With the current Covid-19 situation it has become apparent that me and my bandmates will not be getting together in person anytime soon. So, we've starting dabbling with playing/jamming online from our remote locations. Seems Jamkazam is quite popular, free, and fairly intuitive to setup and use (well...…….maybe!). I'm a guitarist and I remembered I still had my Digitech RP360XP multi-effects unit and decided to give that a try since it has built-in USB recording capability. After many attempts at getting Jamkazam to recognize the thing I finally got it working. Is there anyone else out there that has tried using this with Jamkazam? So far the biggest issue seems to be the usual latency problem although frankly, my bandmates don't seem to notice much, if any, latency. Sound-quality is quite good. The main problems are that I seem to have to go through Audio Setup again every time I start the Jamkazam app and get the RP360 re-added/tested successfully. BTW - the trick I've found is to make sure the RP360XP has a cable connected to at least one of the output jacks and a cable connected to the input jack but leave your guitar unplugged until setup and test has completed successfully. The other problem is that if I go through Manage>Audio Settings>Audio Console I only have the Mixer tab and related settings. I do not get the other tabs across the top with the myriad of adjustable settings. I'm guessing this is because the RP360XP does not utilize an ASIO driver?? Any insights anyone has into using and optimizing settings for the RP360XP and maybe other multi-effects units with USB recording capability would be greatly appreciated. Thanks!

My housemate wanted to sign up for an account to listen to me and my mates play. She has a Mac and got stuck during the signup process when needed to verify that one is not a robot through identifying photos. We tried from my Mac as well. JAMKAZAM help please.

I am having little success using Jamkazam. My internet speeds are 100mps download and about 12 upload. My USB audio interface is a Roland Duo-Capture EX, which comes with its own ASIO usb drivers. The best results I can achieve is:

And a lot of the time the input and output jitter goes red. When I try a record a private recording the playback is terrible.

I would buy a new USB audio interface if I was sure that was the issue, but the sales rep at Sweetwater didn't think it would make any difference.

Would anyone have any suggestions on where I might start?