JamKazam Forums   ›   Jamkazam Forums   ›   Help with Mac Client Problems   ›   JK won't load - since Fri Feb 19

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JK won't load - since Fri Feb 19
JiminSalmonArm
Junior Member
**
Joined: Mar 2020
Posts: 23

Reputation: 3
#1
02-23-2021, 04:39 AM
Is anyone else having this problem?
I've been using JamKazam very successfully since March 2020 - always a few glitches, but every week getting better and better.
Worked fine Thursday Feb 18
Then Friday Feb 19 it would not load - repeatedly got error message  in a red box  "N/A",  the the error message "unable to load conversations"
All my Friends are missing
Will not allow a session to start - not even a private session.  error message "Unable to start a session"

I've deleted the JK program and reloaded - same issue
My log in and password work to get into JK,  but are rejected by 

MacBook Pro (13inch mid 2012) OS 10.14.6   16GB RAM

A neighbour 50 miles away had issues but eventually got his to work
A second in my same town has the same issue, and still no go
We are all in British Columbia, Western Canada

The rest of our band in mid and east coast USA don't have any issues.

Anyone else having this issue?
Thanks for any suggestions
Jim
  Reply
Jamkazam
Junior Member
**
Joined: Mar 2020
Posts: 40

Reputation: 7
#2
02-23-2021, 04:49 AM (This post was last modified: 02-23-2021, 04:53 AM by Jamkazam.)
(02-23-2021, 04:39 AM)JiminSalmonArm Wrote: Is anyone else having this problem?
I've been using JamKazam very successfully since March 2020 - always a few glitches, but every week getting better and better.
Worked fine Thursday Feb 18
Then Friday Feb 19 it would not load - repeatedly got error message  in a red box  "N/A",  the the error message "unable to load conversations"
All my Friends are missing
Will not allow a session to start - not even a private session.  error message "Unable to start a session"

I've deleted the JK program and reloaded - same issue
My log in and password work to get into JK,  but are rejected by 

MacBook Pro (13inch mid 2012) OS 10.14.6   16GB RAM

A neighbour 50 miles away had issues but eventually got his to work
A second in my same town has the same issue, and still no go
We are all in British Columbia, Western Canada

The rest of our band in mid and east coast USA don't have any issues.

Anyone else having this issue?
Thanks for any suggestions
Jim

Hi Jim,

We've been hearing these reports in past 2-3 days.  Something is going on but we haven't seen it ourselves.

Could you gather up your logs from the app in this manner and share either here or email to support@jamkazam.com?


There are some logs that you can send, which require a few clicks to get. Let me share the steps:
  1. Start JamKazam.    Assuming the incorrect behavior occurs, now let's get some logs.

  2. Right-click anywhere in the main application window, and select Inspect

  3. A small window will pop up -- please make it much bigger.

  4. In the top-right, there is is the word Console, please click it. 

  5. A bunch of lines of text now show.  Here's the tricky part -- we want to copy all of the text to your clipboard.   

  6. Here's how I find easiest to do it: starting at the top-left of the window, left-click and don't let go; we are going to select all this text by just dragging our mouse to the bottom of the window, while still holding down the left-click. Once the cursor is on the last line of text, the text should all look blue (selected).  Once it does, Command + C (MacOSX) or CTRL + C (Windows) to copy to clipboard, and paste it back in this thread please.
Thanks much,
JamKazam Support
 
  Reply
Jamkazam
Junior Member
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Joined: Mar 2020
Posts: 40

Reputation: 7
#3
02-23-2021, 04:55 AM
Also, you had I think a half-ended sentence like this:

'My log in and password work to get into JK, but are rejected by '...

Was there more there?
  Reply
JiminSalmonArm
Junior Member
**
Joined: Mar 2020
Posts: 23

Reputation: 3
#4
02-23-2021, 05:04 AM (This post was last modified: 02-23-2021, 05:19 AM by Jamkazam.)
Yes - I have tried to log in to the JamKazam Support Portal here https://jamkazam.freshdesk.com/support/login
but my normal login and password were rejected "email and password you entered do not match"
Yet they are still accepted and work on the regular log in

I'll have a look at the logs - stay tuned
Here goes with the log data: Looks like a lot of data!
I am going to close the JK program and repeat
Jim
error message - post is too long - I'll delete some of the last lines - they mentioned failing to load a whole list of instruments - Cello etc

Object
bugsnag.min.js:1
alert callback 28 bugsnag.min.js:1
Unhandled Backend Event type 28, data "" bugsnag.min.js:1
loggedIn(): clientId=cce8d741-cd53-45f5-92c5-44d5f85b1088 heartbeat=40s expire_time=120s bugsnag.min.js:1
starting heartbeat timer in 41.93158448673785s bugsnag.min.js:1
REGISTERING GENERIC CALLBACK bugsnag.min.js:1
ignoring bogus screen name: "" bugsnag.min.js:1
jamkazam: Changing screen to /client#/home (hash=null) bugsnag.min.js:1
our client version: 1.0.3741, server client version: 1.0.3741 bugsnag.min.js:1
Refused to get unsafe header "fb-ar" client:1
SessionStore.onRecordingChanged: undefined bugsnag.min.js:1
SLOW AlERT_CALLBACK. type: 28 text: "" time: 577 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
loading broadcast notification... bugsnag.min.js:1
alert callback 24 bugsnag.min.js:1
handling stun event... bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...589e74.png
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Failed to load resource: Connection timed out http://www.jamkazam.com/api/chat?type=CH...nel=global
Unable to do a client update check against /api/versioncheck bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/api/versioncheck...&os=MacOSX
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...tification
failed to fetch config bugsnag.min.js:1
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broadcast notification sync failed bugsnag.min.js:1
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  Reply
Jamkazam
Junior Member
**
Joined: Mar 2020
Posts: 40

Reputation: 7
#5
02-23-2021, 05:22 AM
(02-23-2021, 05:04 AM)JiminSalmonArm Wrote: Yes - I have tried to log in to the JamKazam Support Portal  here    https://jamkazam.freshdesk.com/support/login
but my normal login and password were rejected  "email and password you entered do not match"
Yet they are still accepted and work on the regular log in

I'll have a look at the logs  - stay tuned
Here goes with the log data:  Looks like a lot of data!
I am going to close the JK program and repeat
Jim
error message - post is too long - I'll delete some of the last lines - they mentioned failing to load a whole list of instruments  - Cello etc

Object
bugsnag.min.js:1
alert callback 28  bugsnag.min.js:1
Unhandled Backend Event type 28, data "" bugsnag.min.js:1
loggedIn(): clientId=cce8d741-cd53-45f5-92c5-44d5f85b1088 heartbeat=40s expire_time=120s bugsnag.min.js:1
starting heartbeat timer in 41.93158448673785s bugsnag.min.js:1
REGISTERING GENERIC CALLBACK bugsnag.min.js:1
ignoring bogus screen name: "" bugsnag.min.js:1
jamkazam: Changing screen to /client#/home (hash=null) bugsnag.min.js:1
our client version: 1.0.3741, server client version: 1.0.3741 bugsnag.min.js:1
Refused to get unsafe header "fb-ar" client:1
SessionStore.onRecordingChanged: undefined bugsnag.min.js:1
SLOW AlERT_CALLBACK. type: 28 text: "" time: 577 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
loading broadcast notification... bugsnag.min.js:1
alert callback 24  bugsnag.min.js:1
handling stun event... bugsnag.min.js:1
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Unable to do a client update check against /api/versioncheck bugsnag.min.js:1
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Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...tification
failed to fetch config bugsnag.min.js:1
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broadcast notification sync failed bugsnag.min.js:1
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Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/ic...d6b4b6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png

Hi Jim,

This is great -- a clue.

The issue are all the 'Connection timed out' messages.   Something is making the requests for any image to our server fail.  So, yes, maybe our servers  are failing.  Or maybe there is something in between you and the servers that are causing this.   

Let me ask - do you use any additional firewall software on your Mac?   That's the 1st and most likely culprit.
Also, can you share you ISP?  Comcast/Spectrum/Cox etc?
I'll look more closely at our servers in the meantime.

Btw, we have disabled login via that link you shared. If you are a Gold/Platinum member, you can open tickets here: https://www.jamkazam.com/help_desk
  Reply
JiminSalmonArm
Junior Member
**
Joined: Mar 2020
Posts: 23

Reputation: 3
#6
02-23-2021, 05:34 AM (This post was last modified: 02-23-2021, 05:37 AM by JiminSalmonArm.)
OK - so I closed the JK program and it asked if I wanted to send and error report - which I did send.
Then opened the JK program again - again it had the multiple small red error boxes with the message "N/A" (about a dozen times?)
Then finally settled down to the home screen - however my normal list of Friends is missing - instead there is a message "invite more friends", and then and email or Google option to click.
Tried again to start a quick start private session - but got the error message "unable to schedule session"

Then went to the logs as you described, and copied just the top 1/2 of the long scrolling screen
Here is part #1:

nexpected CSS token: : client-aa51db63a1a0818f637ff66f391110c8e492b66cc97676fb40ccbabc529590ec.css:30
[bugsnag] Loaded!
register for loggedIn to set clientId bugsnag.min.js:1
register for heartbeatAck bugsnag.min.js:1
register for server rejection bugsnag.min.js:1
register for socket closed bugsnag.min.js:1
onBackendEvent: WINDOW_OPEN_FOREGROUND_MODE.client_init bugsnag.min.js:1
onBackendEvent: SHOW_PREFERENCES.everywhere bugsnag.min.js:1
onBackendEvent: SHOW_NETWORK_TEST.everywhere bugsnag.min.js:1
onBackendEvent: STUN_EVENT.everywhere bugsnag.min.js:1
STUN capable: {"preserve_port":false,"public_ip":"","remote_udp_blocked":false,"stun_failed":false,"supports_hairpin":false} bugsnag.min.js:1
connecting websocket: ws://www.jamkazam.com:6767/websocket?channel_id=60a440e9-0bcd-4195-bc49-5abfb1ee…hine=0b3ddbd4d1e42040dbb6791cac1b9dad4777858d&os=MacOSX&udp_reachable=true bugsnag.min.js:1
captureResolutions, currentCaptureResolution
Object
1 bugsnag.min.js:1
checkPromptConfigureVideo
Object

Object
bugsnag.min.js:1
server.onOpen bugsnag.min.js:1
The method FB.getLoginStatus can no longer be called from http pages. https://developers.facebook.com/blog/pos...ook-login/ bugsnag.min.js:1
facebook login response: status=unknown bugsnag.min.js:1
server.onMessage:login_ack payload:{"public_ip":"173.180.205.20","client_id":"8caeecd1-3335-4688-872e-41c29243f383","token":"Ky1d09y2HLrUWbz_J6T67w","heartbeat_interval":40,"reconnected":false,"user_id":"20c64faf-041b-473e-867e-b24a75ff8a4b","connection_expire_time":120,"client_update":{"product":"JamClient/MacOSX","version":"1.0.3741","uri":"https://d34f55ppvvtgi3.cloudfront.net/artifacts/JamClient/MacOSX/1.0.3741/JamKazam-1.0.3741.dmg","size":83816891},"username":"Jim Clark","client_id_int":7607547,"arses":[{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":76,"ip":"151.139.189.6","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"CA","continent":"CA","subdivision":"Ontario","latitude":"43.677753","longitude":"-79.630836","city":"Toronto"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":66,"ip":"34.95.56.87","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"CA","continent":"CA","subdivision":"Quebec","latitude":"45.508888","longitude":"-73.561668","city":"Montreal"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":79,"ip":"151.139.186.5","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"PL","continent":"EU","subdivision":"Mazowieckie","latitude":"52.229675","longitude":"21.01223","city":"Warsaw"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":89,"ip":"151.139.176.4","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"JP","continent":"APAC","subdivision":"Tokyo","latitude":"35.689487","longitude":"139.691711","city":"Tokyo"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":84,"ip":"151.139.180.4","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"SG","continent":"APAC","subdivision":"South West","latitude":"1.352083","longitude":"103.819839","city":"Singapore"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":87,"ip":"151.139.87.1","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"DE","continent":"EU","subdivision":"Hessen","latitude":"50.110924","longitude":"8.682127","city":"Frankfurt"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":74,"ip":"51.116.227.221","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"DE","continent":"EU","subdivision":"Hessen","latitude":"50.810924","longitude":"8.732127","city":"Frankfurt"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":57,"ip":"139.162.166.37","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"DE","continent":"EU","subdivision":"Hessen","latitude":"50.10924","longitude":"8.62127","city":"Frankfurt"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":72,"ip":"51.140.78.117","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"GB","continent":"UK","subdivision":"","latitude":"52.009865","longitude":"-0.158092","city":"London"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":106,"ip":"52.138.10.157","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"CA","continent":"CA","subdivision":"Ontario","latitude":"43.65107","longitude":"-79.347015","city":"Toronto"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":61,"ip":"69.164.212.168","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"NJ","latitude":"40.720204","longitude":"-74.172444","city":"Newark"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":59,"ip":"192.155.92.175","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"GA","latitude":"33.848997","longitude":"-84.487985","city":"Atlanta"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":60,"ip":"45.33.44.152","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"CA","latitude":"37.567911","longitude":"-121.958612","city":"Fremont"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":82,"ip":"151.139.124.10","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"WA","latitude":"47.606209","longitude":"-122.332069","city":"Seattle"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":88,"ip":"151.139.177.6","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"CN","continent":"APAC","subdivision":"Hong 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Francisco"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":105,"ip":"104.44.140.200","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"TX","latitude":"29.424122","longitude":"-98.493628","city":"San Antonio"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":104,"ip":"23.101.116.46","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"IA","latitude":"42.038149","longitude":"-91.648104","city":"Cedar Rapids"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":70,"ip":"104.214.229.119","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"NL","continent":"EU","subdivision":"Noord-Holland","latitude":"52.470216","longitude":"4.995168","city":"Amsterdam"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":102,"ip":"52.255.173.246","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"VA","latitude":"36.667143","longitude":"-78.388751","city":"Boydton"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":81,"ip":"151.139.184.3","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"ES","continent":"EU","subdivision":"Madrid","latitude":"40.416775","longitude":"-3.70379","city":"Madrid"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":86,"ip":"151.139.181.9","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"AU","continent":"APAC","subdivision":"New South Wales","latitude":"-37.813629","longitude":"144.963058","city":"Melbourne"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":108,"ip":"151.139.83.37","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"NL","continent":"EU","subdivision":"Noord-Holland","latitude":"52.370216","longitude":"4.895168","city":"Amsterdam"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":107,"ip":"40.91.102.39","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"WA","latitude":"47.751076","longitude":"-120.740135","city":"Tacoma"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":73,"ip":"40.89.157.91","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"FR","continent":"EU","subdivision":"Ile-de-France","latitude":"49.000096","longitude":"2.4803","city":"Paris"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":58,"ip":"212.71.239.167","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"GB","continent":"UK","subdivision":"Greater London","latitude":"51.09865","longitude":"-0.028092","city":"London"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":36,"ip":"34.106.144.116","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"UT","latitude":"40.766909","longitude":"-111.974076","city":"Salt Lake City"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":34,"ip":"34.70.173.228","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"IA","latitude":"41.244458","longitude":"-95.854749","city":"Council 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Ghislain"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":42,"ip":"40.70.41.202","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"VA","latitude":"36.767143","longitude":"-78.488751","city":"Ashburn"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":65,"ip":"34.91.51.220","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"NL","continent":"EU","subdivision":"Groningen","latitude":"53.437162","longitude":"6.852322","city":"Eemshaven"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":64,"ip":"35.246.160.165","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"DE","continent":"EU","subdivision":"Hessen","latitude":"50.110924","longitude":"8.682127","city":"Frankfurt"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":67,"ip":"35.228.18.163","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"FI","continent":"EU","subdivision":"Kotka-Hamina","latitude":"60.5209","longitude":"27.1555","city":"Hamina"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":63,"ip":"34.65.205.193","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"CH","continent":"EU","subdivision":"Zurich","latitude":"47.366667","longitude":"8.55","city":"Zurich"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":91,"ip":"52.14.241.41","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"Ohio","latitude":"40.059001","longitude":"-83.175614","city":"Hilliard"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":95,"ip":"3.250.41.149","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"IE","continent":"EU","subdivision":"Dublin","latitude":"53.290224","longitude":"-6.360813","city":"Tallaght"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":100,"ip":"13.49.18.108","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"SE","continent":"EU","subdivision":"Stockholm 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Angeles"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":78,"ip":"151.139.191.5","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"CO","latitude":"39.739235","longitude":"-104.99025","city":"Denver"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":80,"ip":"151.139.188.5","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"CA","latitude":"37.339386","longitude":"-121.894958","city":"San Jose"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":90,"ip":"151.139.190.9","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"BR","continent":"SA","subdivision":"São Paulo","latitude":"-23.566147","longitude":"-46.64188","city":"São Paulo"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":83,"ip":"151.139.43.25","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"GB","continent":"UK","subdivision":"Greater London","latitude":"51.508514","longitude":"-0.010757","city":"London"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":98,"ip":"99.79.78.163","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"CA","continent":"CA","subdivision":"Quebec","latitude":"45.576447","longitude":"-73.645189","city":"Montreal"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":62,"ip":"34.89.36.68","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"GB","continent":"UK","subdivision":"Greater London","latitude":"51.509865","longitude":"-0.118092","city":"London"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":101,"ip":"35.179.74.172","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"GB","continent":"UK","subdivision":"Greater London","latitude":"51.509865","longitude":"-0.128092","city":"London"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":55,"ip":"172.105.96.150","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"CA","continent":"CA","subdivision":"Ontario","latitude":"43.477753","longitude":"-79.430836","city":"Toronto"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":96,"ip":"70.224.200.218","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"US","continent":"NA","subdivision":"CA","latitude":"33.952235","longitude":"-118.143683","city":"Los 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Vegas"},{"set_fields":[null,true,true,false,true,true,true,true,true,true,true,true,true],"id":69,"ip":"168.63.73.189","name":"","username":"smoketest","password":"foolishcharmer","port":3478,"country":"IE","continent":"EU","subdivision":"Dublin","latitude":"53.390224","longitude":"-6.460813","city":"Tallaght"}],"subscription":{"can_record_audio":true,"can_use_video":true,"can_record_video":true,"can_record_wave":true,"audio_max_bitrate":3,"video_resolution":3,"can_broadcast":true,"broadcasting_type":3,"pro_audio":true,"name":"Gold"},"connection_policy":"{ \"routing\": [ { \"priority\": 1, \"active\": true, \"note\": \" Low-latency network policy with bias\", \"duration2\": { \"comment\": \"duration is the key - duration2 makes the period undefined and therefore make the policy period unbound\", \"utc_start_time\": \"00:01:00\", \"utc_end_time\": \"23:00:00\" }, \"network_setting\": { \"enable\": true, \"comment\": \"old method\", \"prefer_p2p\": false, \"prefer_lowlatency\": true, \"prefer_ars\": false, \"path\" :{ \"comment\": \"new preferred method\", \"prefer_p2p\": false, \"prefer_lowlatency\": true, \"prefer_ars\": false }, \"groupcast\": false, \"warm_connection\": true, \"migrate_conn_tohost\": false, \"video_use_p2p\": false, \"ars_latency_bias_comment\" : \" + value bias users towards p2p. - value bias towards ars path. This is ping latency delta used to make decision\", \"ars_latency_bias\": 5.0 }, \"large_group\" : { \"path_use_ars_only_comment\": \"large group to use ARS only\", \"path_use_ars_only\": false, \"migrate_group_to_host_ars_comment\": \"migrate ARS connection to session host - avoid multihop relays\", \"migrate_group_to_host_ars\" : false, \"throttle_packet_rate_comment\" : \"enable or disable packet rate throttle for large groups\", \"throttle_packet_rate\": true, \"group_packet_throttle_1_comment\": \"The session group size at which we down throttle to 200 pkt/s\", \"group_packet_throttle_1\" : 8, \"group_packet_throttle_comment\": \"The session group size at which we down throttle to 100 pkt/s\", \"group_packet_throttle_2\" : 12 } }, { \"priority\": 2, \"active\": true, \"duration\": { \"comment\": \"duration is the key - duration2 makes the period undefined and therefore make the policy period unbound\", \"utc_start_time\": \"17:00:00\", \"utc_end_time\": \"17:30:00\" }, \"note\": \" Transiet Debub policyy - Send some emails for period of time\", \"debug\": { \"report_cant_connect_ars\": false, \"report_cant_score_ars\": false, \"report_migrate_ars\": false, \"comment_perf\" : \"discard perf saves - until we start looking at them why bother\", \"perf_stats_discard\": true, \"comment_group\": \"notify user when they enter large group mode\", \"send_session_quality_email\": true, \"send_no_audio_email\": true, \"send_crashreport_email\": true, \"large_group_warn_coment\": \" disable showing notice about when throttling is happening\", \"large_group_warn\": false, \"show_tune_audio_alert\" : false, \"score_ars_on_connect_test_fail_comment\": \"if an attempt to connect to an ARS fails should we try to freshly rescore it? No it is offline, this does not help\", \"score_ars_on_connect_test_fail\": false, \"trace_policy_debug_commet\" : \" show/hide details of processing the policies\", \"trace_policy_debug\": false } }, { \"priority\": 3, \"active\": true, \"note\": \" Persistent Global debug policy - duration\", \"debug\": { \"report_cant_connect_ars\": false, \"report_cant_score_ars\": false, \"report_migrate_ars\": false, \"comment_perf\" : \"discard perf saves - until we start looking at them why bother\", \"perf_stats_discard\": true, \"comment_group\": \"notify user when they enter large group mode\", \"send_session_quality_email\": false, \"send_no_audio_email\": false, \"send_crashreport_email\": false, \"large_group_warn_coment\": \" disable showing notice about when throttling is happening\", \"large_group_warn\": false, \"show_tune_audio_alert\" : false, \"score_ars_on_connect_test_fail_comment\": \"if an attempt to connect to an ARS fails should we try to freshly rescore it? No it is offline, this does not help\", \"score_ars_on_connect_test_fail\": false, \"trace_policy_debug_commet\" : \" show/hide details of processing the policies\", \"trace_policy_debug\": false } } ] }"} bugsnag.min.js:1
logged with new msg
Object
bugsnag.min.js:1
alert callback 28 bugsnag.min.js:1
Unhandled Backend Event type 28, data "" bugsnag.min.js:1
loggedIn(): clientId=8caeecd1-3335-4688-872e-41c29243f383 heartbeat=40s expire_time=120s bugsnag.min.js:1
starting heartbeat timer in 21.9112059334293s bugsnag.min.js:1
REGISTERING GENERIC CALLBACK bugsnag.min.js:1
ignoring bogus screen name: "" bugsnag.min.js:1
jamkazam: Changing screen to /client#/home (hash=null) bugsnag.min.js:1
our client version: 1.0.3741, server client version: 1.0.3741 bugsnag.min.js:1
SessionStore.onRecordingChanged: undefined bugsnag.min.js:1
SLOW AlERT_CALLBACK. type: 28 text: "" time: 565 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
Refused to get unsafe header "fb-ar"
and here is the second half

SLOW AlERT_CALLBACK. type: 28 text: "" time: 565 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
Refused to get unsafe header "fb-ar" client:1
loading broadcast notification... bugsnag.min.js:1
alert callback 24 bugsnag.min.js:1
handling stun event... bugsnag.min.js:1
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Unable to do a client update check against /api/versioncheck bugsnag.min.js:1
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failed to fetch config bugsnag.min.js:1
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broadcast notification sync failed bugsnag.min.js:1
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Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...af7732.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/bkg_overlay.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/bkg_overlay.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/icon_add.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/icon_add.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/header/lo...745251.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...e_feed.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...e_find.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...tracks.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...guitar.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b..._bands.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...rofile.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...ccount.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/spinner.gif
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/down_arrow_black_pad.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/icon_mute_sm.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/spinner.gif
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...ntrols.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...ec11a8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...slider.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/jquery-ui...887df5.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...dion24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...anjo24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ello24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...inet24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...uter24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rums24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rums24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...nium24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...lute24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...horn24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...nica24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oard24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oboe24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ther24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iola24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oice24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...dion24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...anjo24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ello24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...inet24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...uter24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rums24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rums24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...nium24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...lute24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...horn24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...nica24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oard24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oboe24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ther24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iano24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...hone24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bone24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...mpet24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...tuba24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...lele24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iola24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oice24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...dion24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...anjo24.png
layout: changing screen to createSession bugsnag.min.js:1
user clicked quick start solo bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...lele24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iola24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oice24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...dion24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...anjo24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ello24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...inet24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...uter24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rums24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rums24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...itar24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...nium24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...lute24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...horn24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/api/sessions/scheduled?
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...4a75ff8a4b?
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...nica24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oard24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oboe24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ther24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iano24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...hone24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bone24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...mpet24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...tuba24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...lele24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iola24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ther24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iano24.png
unable to schedule a session bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/api/sessions
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...hone24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bone24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...mpet24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...tuba24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...lele24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...bass24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...iola24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...olin24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...oice24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...ec11a8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rt_big.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...find_x.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...feed_x.jpg
page load time: 101516 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
sleep again! bugsnag.min.js:1
server.send({"type":"USER_STATUS","route_to":"server","user_status":{"active":false,"status":null}}) bugsnag.min.js:1
awake again! bugsnag.min.js:1
server.send({"type":"USER_STATUS","route_to":"server","user_status":{"active":true,"status":null}}) bugsnag.min.js:1
layout: changing screen to createSession bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
GET http://www.jamkazam.com/api/jamtracks/pu...er_page=40 Connection timed out [native code]:1
layout: changing screen to createSession bugsnag.min.js:1
user clicked quick start solo bugsnag.min.js:1
POST http://www.jamkazam.com/api/sessions 404 (Not Found) [native code]:1
unable to schedule a session bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
That's it - let me know if I can help in any other way
Regards
Jim
  Reply
Jamkazam
Junior Member
**
Joined: Mar 2020
Posts: 40

Reputation: 7
#7
02-23-2021, 05:54 AM
(02-23-2021, 05:34 AM)JiminSalmonArm Wrote: OK - so I closed the JK program and it asked if I wanted to send and error report - which I did send.
Then opened the JK program again - again it had the multiple small red error boxes with the message "N/A"  (about a dozen times?)
Then finally settled down to the home screen  - however my normal list of Friends is missing - instead there is a message "invite more friends", and then and  email or Google option to click.
Tried again to start a quick start private session - but got the error message "unable to schedule session"

Then went to the logs as you described, and copied just the top 1/2 of the long scrolling screen
Here is part #1:

nexpected CSS token: : client-aa51db63a1a0818f637ff66f391110c8e492b66cc97676fb40ccbabc529590ec.css:30
[bugsnag] Loaded!
register for loggedIn to set clientId bugsnag.min.js:1
register for heartbeatAck bugsnag.min.js:1
register for server rejection bugsnag.min.js:1
register for socket closed bugsnag.min.js:1
onBackendEvent: WINDOW_OPEN_FOREGROUND_MODE.client_init bugsnag.min.js:1
onBackendEvent: SHOW_PREFERENCES.everywhere bugsnag.min.js:1
onBackendEvent: SHOW_NETWORK_TEST.everywhere bugsnag.min.js:1
onBackendEvent: STUN_EVENT.everywhere bugsnag.min.js:1
STUN capable: {"preserve_port":false,"public_ip":"","remote_udp_blocked":false,"stun_failed":false,"supports_hairpin":false} bugsnag.min.js:1
connecting websocket: ws://www.jamkazam.com:6767/websocket?channel_id=60a440e9-0bcd-4195-bc49-5abfb1ee…hine=0b3ddbd4d1e42040dbb6791cac1b9dad4777858d&os=MacOSX&udp_reachable=true bugsnag.min.js:1
captureResolutions, currentCaptureResolution
Object
1 bugsnag.min.js:1
checkPromptConfigureVideo
Object

Object
bugsnag.min.js:1
server.onOpen bugsnag.min.js:1
The method FB.getLoginStatus can no longer be called from http pages. https://developers.facebook.com/blog/pos...ook-login/ bugsnag.min.js:1
logged with new msg
Object
bugsnag.min.js:1
alert callback 28  bugsnag.min.js:1
Unhandled Backend Event type 28, data "" bugsnag.min.js:1
loggedIn(): clientId=8caeecd1-3335-4688-872e-41c29243f383 heartbeat=40s expire_time=120s bugsnag.min.js:1
starting heartbeat timer in 21.9112059334293s bugsnag.min.js:1
REGISTERING GENERIC CALLBACK bugsnag.min.js:1
ignoring bogus screen name: "" bugsnag.min.js:1
jamkazam: Changing screen to /client#/home (hash=null) bugsnag.min.js:1
our client version: 1.0.3741, server client version: 1.0.3741 bugsnag.min.js:1
SessionStore.onRecordingChanged: undefined bugsnag.min.js:1
SLOW AlERT_CALLBACK. type: 28 text: "" time: 565 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
Refused to get unsafe header "fb-ar"
and here is the second half

SLOW AlERT_CALLBACK. type: 28 text: "" time: 565 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
Refused to get unsafe header "fb-ar" client:1
loading broadcast notification... bugsnag.min.js:1
alert callback 24  bugsnag.min.js:1
handling stun event... bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/av...59ff8a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...16c711.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...589e74.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...15b755.png
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...4a75ff8a4b?
Failed to load resource: Connection timed out http://www.jamkazam.com/api/shopping_car...4057758407
Failed to load resource: Connection timed out http://www.jamkazam.com/api/countries
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...-Light.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/Raleway-Thin.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...vg#Raleway
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/Raleway-Bold.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...-Heavy.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/api/genres
Failed to load resource: Connection timed out http://www.jamkazam.com/api/genres
Failed to load resource: Connection timed out http://www.jamkazam.com/api/instruments
Failed to load resource: Connection timed out http://www.jamkazam.com/api/instruments
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...4b/friends
Failed to load resource: Connection timed out http://www.jamkazam.com/api/jamtracks/pu...er_page=40
Failed to load resource: Connection timed out http://www.jamkazam.com/api/instruments
Failed to load resource: Connection timed out http://www.jamkazam.com/api/languages
Failed to load resource: Connection timed out http://www.jamkazam.com/api/genres
Failed to load resource: Connection timed out http://www.jamkazam.com/api/subjects
Failed to load resource: Connection timed out http://www.jamkazam.com/api/chat?type=CH...nel=global
Unable to do a client update check against /api/versioncheck bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/api/versioncheck...&os=MacOSX
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...tification
failed to fetch config bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/api/config/client?
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...8e7ea0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...e7f3a2.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3eb44c.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/icon_bands.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...icians.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...13c025.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...af7732.png
broadcast notification sync failed bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...5f9be9.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...4f4869.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...f8c002.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...2cc21c.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ae4d8e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/av...88611b.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa38c5.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa38c5.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...button.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...button.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/a...a87da9.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/m...652544.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/c...1509b2.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
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layout: changing screen to createSession bugsnag.min.js:1
user clicked quick start solo bugsnag.min.js:1
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Failed to load resource: Connection timed out http://www.jamkazam.com/api/sessions/scheduled?
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unable to schedule a session bugsnag.min.js:1
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Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...rt_big.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...find_x.jpg
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...feed_x.jpg
page load time: 101516 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
sleep again! bugsnag.min.js:1
server.send({"type":"USER_STATUS","route_to":"server","user_status":{"active":false,"status":null}}) bugsnag.min.js:1
awake again! bugsnag.min.js:1
server.send({"type":"USER_STATUS","route_to":"server","user_status":{"active":true,"status":null}}) bugsnag.min.js:1
layout: changing screen to createSession bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
GET http://www.jamkazam.com/api/jamtracks/pu...er_page=40 Connection timed out [native code]:1
layout: changing screen to createSession bugsnag.min.js:1
user clicked quick start solo bugsnag.min.js:1
POST http://www.jamkazam.com/api/sessions 404 (Not Found) [native code]:1
unable to schedule a session bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
That's it  - let me know if I can help in any other way
Regards
Jim

Hi Jim, do you use any antivirus or firewall software you can share with us?
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JiminSalmonArm
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#8
02-23-2021, 06:03 AM (This post was last modified: 02-23-2021, 06:23 AM by JiminSalmonArm.)
(02-23-2021, 05:22 AM)Jamkazam Wrote:
(02-23-2021, 05:04 AM)JiminSalmonArm Wrote: Yes - I have tried to log in to the JamKazam Support Portal  here    https://jamkazam.freshdesk.com/support/login
but my normal login and password were rejected  "email and password you entered do not match"
Yet they are still accepted and work on the regular log in

I'll have a look at the logs  - stay tuned

Hi Jim,

This is great -- a clue.

The issue are all the 'Connection timed out' messages.   Something is making the requests for any image to our server fail.  So, yes, maybe our servers  are failing.  Or maybe there is something in between you and the servers that are causing this.   

Let me ask - do you use any additional firewall software on your Mac?   That's the 1st and most likely culprit.
Also, can you share you ISP?  Comcast/Spectrum/Cox etc?
I'll look more closely at our servers in the meantime.

Btw, we have disabled login via that link you shared. If you are a Gold/Platinum member, you can open tickets here: https://www.jamkazam.com/help_desk
No firewall software in use on this Mac
ISP is Telus - high speed fibreoptic - and has been working great since we started JamKazam in March 2020
My one friend in Vernon, BC, Canada 50 miles away is also on Telus FibreOptic - he couldn't get on to JamKazam on Friday, but eventually he just waited and it connected and he was able to sing with our other quartet members in Boston & Indianapolis (amazing really that this has worked really so well for us for 8+ months)
My other friend in town is on a different provider - I believe Airspeed Wireless - he still can't get connected - worked great a week ago with him.
Another clue:  tonight - sometime when I try to connect to https://jamkazam.com  I get a long wait and then the message "Safari can't open the page "https://jamkazam.com" because the server where this page is located is not responding"  - then other times, I get connected.
Hope this all helps
one more note - I just left you an email contact at support@jamkazam.com but just got the automated reply that this email is no longer being used. . . . . .
"If you are contacting us for support, we are no longer responding to support requests through this email address, as we have set up and staffed a support helpdesk so that we can do a better job of tracking and servicing support requests. Following are instructions on how to get help/support:"

I'll keep monitoring this forum
Hope you can find something
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Jamkazam
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#9
02-23-2021, 06:26 AM
And just to be sure -- you don't use Norton then? I just ask because another use has Norton.  Just trying to find common thread here.

Could you see what happens when you run this command on the terminal? This is to simulate what's happening in the client software in this case, but from a more 'raw' interface.

1. Open Terminal (CMD + Space, type Terminal).
2. Paste the following, which will try to request a image from our servers and save it to your machine:

Code:
curl -v  -H User-Agent:JamKazam http://www.jamkazam.com/assets/content/icon_jamtracks-60c7ebbb6ef1b4368f7793fc13a470bf1efd13291f8f166262f49e6c59589e74.png --output icon_jamtracks.png && open icon_jamtracks.png

What should happen is a little icon shows up in Preview of a guitar.  In any case, could you share all the lines of text that show up when you run this command?
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Jamkazam
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#10
02-23-2021, 06:36 AM
And btw, another user with same issue has ISP Telus. Trying to get more points of data...
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