Mac JamKazam fails to detect video hardware. Please help!

[tfabris]

On my MacBook Pro, running Mac OS Catalina, either version 10.15.3 or 10.15.4, JamKazam client has the following bug:

- When you install the client, it detects the audio hardware correctly.
- It asks permission to use the audio microphone, and you grant the permission, and it works.
- It does not detect the video hardware (the built in camera on Macbook Pro).
- It does not ask you for permission to grant to the camera.
- The Video Gear page is completely grayed out, you cannot select anything on that page.
- Video hardware does not work and JamKazam cannot use video on Mac.
- Screen shot is attached.

If you go into Mac's control panel, Security and Privacy, and select the "camera" option, there is not any button to manually add camera permissions, so I am unable to select and specify JamKazam can use the camera. So this cannot be used as a workaround.

Someone please help me get videos working, so that our band can have low-latency rehearsals and concerts using JamKazam. 

Thanks in advance for anyone who can help with this.


   

[texas-bronius]

I also confirm this. Excellently written-up. I'm glad to have found this post.

[ricecgr]

I had the same problem (JamKazam not recognizing built-in camera for setup: MacBook with OS 10.125.4), but when I started a session, then clicked on the video button (which in my case was not grayed out), I received a dialog to grant permission for JamKazam to use the camera, which I granted, and camera (video) worked fine.

[tfabris]

I had the same problem (JamKazam not recognizing built-in camera for setup: MacBook with OS 10.125.4), but when I started a session, then clicked on the video button (which in my case was not grayed out), I received a dialog to grant permission for JamKazam to use the camera, which I granted, and camera (video) worked fine.

That is an amazing idea! I never got far enough to try starting a session. I should have thought of that!

I just tried launching JamKazam to try out this idea, but then it downloaded an update (!), and, lo and behold, the video camera settings just work again! I didn't even have to try the workaround you described.

So, long story short: This bug is now solved in the latest release of JamKazam! 

YAAAAAAY!

[ricecgr]

You are correct about the update. I received an email from JamKazam saying just that - the new update has fixed this issue.

[Dimitri Muskens]

You are correct about the update. I received an email from JamKazam saying just that - the new update has fixed this issue.

I think it's too bad they rolled back this update 
Video is back off again in Catalina.
It worked like a charm for me in 10.15.4 and the overall feel of the app was smooth and swift.

All it takes 'to make it work' is starting the app - once - 'as admin' (ctrl-click&'open'). This is the fact with a lot of third party software on Catalina.
I guess if one doesn't know (or can't find this info) these things, it be better to stick to Windows.


NB - allthough for bandwith reasons we ofcourse play without video it is nice to at least be able to turn it on for the 'Hi & Bye moments' and when just talking.

[nigel]

:-( see Forum Announcement: JamKazam 2020 April 4th Update - fingers crossed for the 7th

[AnneZw]

The update has been delayed (8th today)? Or has the issue been fixed for you guys?

[herman]

The update has been delayed (8th today)? Or has the issue been fixed for you guys?

For me still not solved. Also Catalina 10.5.4.

[bezel]

After the update of the rollback video does not work anymore.