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Crash on launch
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01-01-2021, 09:56 PM
Just paid for Gold member$p. Jamkazam crashes on launch after it pops up a box that says "To use video requires you to be on a supporting subscription plan. Do you want to see the subscription plans available?"
IF you choose yes or no. It crashes. Yay! Please help.
01-01-2021, 10:01 PM
following. Exact same OSX High Sierra. I also put in an actual ticket w support.
01-01-2021, 10:21 PM
(This post was last modified: 01-01-2021, 10:25 PM by Teddy Ballgame.)
Same issue, same popup. w10. have even uninstalled/reinstalled application to no avail
EDIT: didn't realize this was a mac specific subforum until after posting. mods can move/delete if desired, but know that this issue is also affecting windows
01-01-2021, 10:24 PM
(01-01-2021, 09:56 PM)steve.o Wrote: Just paid for Gold member$p. Jamkazam crashes on launch after it pops up a box that says "To use video requires you to be on a supporting subscription plan. Do you want to see the subscription plans available?"Exact same issue, just logged a support ticket with a crash dump.
01-01-2021, 10:48 PM
Was finally able to get in and disable video completely. Just kept trying. Had to re-install and restart many times. Seems like video being enabled throws the error.
01-01-2021, 11:34 PM
(01-01-2021, 10:48 PM)steve.o Wrote: Was finally able to get in and disable video completely. Just kept trying. Had to re-install and restart many times. Seems like video being enabled throws the error.You've got a lot more patience than I have.... Did an app reinstall and a computer restart with no improvement. They aren't paying me to do tech support, I am paying them...
01-01-2021, 11:39 PM
Hi all,
Thanks for letting us know. We made a fix and are building a new Mac/Win client right now. Will release tonight. If you still have issues, please let us know!
01-02-2021, 12:44 AM
We have released a fix for this in both Windows and MacOSX builds.
Because it's cra$ng, you may not get a chance to use the auto-updater feature built-in to the application. If so, please download and install directly from: https://www.jamkazam.com/downloads And utmost apologies... |
