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+--- Forum: Help with Mac Client Problems (https://forum.jamkazam.com/forumdisplay.php?fid=9)
+--- Thread: Crash on launch (/showthread.php?tid=1857)
Crash on launch - steve.o - 01-01-2021
Just paid for Gold member$p. Jamkazam crashes on launch after it pops up a box that says "To use video requires you to be on a supporting subscription plan. Do you want to see the subscription plans available?"
IF you choose yes or no. It crashes.
Yay!
Please help.
RE: Crash on launch - plethoraguy@yahoo.com - 01-01-2021
following. Exact same OSX High Sierra. I also put in an actual ticket w support.
RE: Crash on launch - Teddy Ballgame - 01-01-2021
Same issue, same popup. w10. have even uninstalled/reinstalled application to no avail
EDIT: didn't realize this was a mac specific subforum until after posting. mods can move/delete if desired, but know that this issue is also affecting windows
RE: Crash on launch - rockridge98 - 01-01-2021
(01-01-2021, 09:56 PM)steve.o Wrote: Just paid for Gold member$p. Jamkazam crashes on launch after it pops up a box that says "To use video requires you to be on a supporting subscription plan. Do you want to see the subscription plans available?"Exact same issue, just logged a support ticket with a crash dump.
IF you choose yes or no. It crashes.
Yay!
Please help.
RE: Crash on launch - steve.o - 01-01-2021
Was finally able to get in and disable video completely. Just kept trying. Had to re-install and restart many times. Seems like video being enabled throws the error.
RE: Crash on launch - plethoraguy@yahoo.com - 01-01-2021
(01-01-2021, 10:48 PM)steve.o Wrote: Was finally able to get in and disable video completely. Just kept trying. Had to re-install and restart many times. Seems like video being enabled throws the error.You've got a lot more patience than I have.... Did an app reinstall and a computer restart with no improvement. They aren't paying me to do tech support, I am paying them...
RE: Crash on launch - Jamkazam - 01-01-2021
Hi all,
Thanks for letting us know. We made a fix and are building a new Mac/Win client right now. Will release tonight. If you still have issues, please let us know!
RE: Crash on launch - Jamkazam - 01-02-2021
We have released a fix for this in both Windows and MacOSX builds.
Because it's cra$ng, you may not get a chance to use the auto-updater feature built-in to the application. If so, please download and install directly from:
https://www.jamkazam.com/downloads
And utmost apologies...
RE: Crash on launch - rockridge98 - 01-02-2021
Its fixed in the latest version.
RE: Crash on launch - Jamkazam - 01-03-2021
(01-02-2021, 02:56 AM)rockridge98 Wrote: Its fixed in the latest version.