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Only two people working in session

I've been seeing/hearing only two people in a session with sometimes many more grayed out and no audio, while the people I can interact with can hear the  people grayed out on my session window. Is it on my end i.e. router settings? or is the problem with the grayed out peoples settings, not using ethernet cable to connect etc.? It's disheartening to have 5 or 6 people want to participate and only two are actually heard by me.

Thanks! all in all it's been a great experience trying to get this to work with everyone.


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