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JK won't load - since Fri Feb 19
(02-23-2021, 05:22 AM)Jamkazam Wrote:
(02-23-2021, 05:04 AM)JiminSalmonArm Wrote: Yes - I have tried to log in to the JamKazam Support Portal  here    https://jamkazam.freshdesk.com/support/login
but my normal login and password were rejected  "email and password you entered do not match"
Yet they are still accepted and work on the regular log in

I'll have a look at the logs  - stay tuned

Hi Jim,

This is great -- a clue.

The issue are all the 'Connection timed out' messages.   Something is making the requests for any image to our server fail.  So, yes, maybe our servers  are failing.  Or maybe there is something in between you and the servers that are causing this.   

Let me ask - do you use any additional firewall software on your Mac?   That's the 1st and most likely culprit.
Also, can you share you ISP?  Comcast/Spectrum/Cox etc?
I'll look more closely at our servers in the meantime.

Btw, we have disabled login via that link you shared. If you are a Gold/Platinum member, you can open tickets here: https://www.jamkazam.com/help_desk
No firewall software in use on this Mac
ISP is Telus - high speed fibreoptic - and has been working great since we started JamKazam in March 2020
My one friend in Vernon, BC, Canada 50 miles away is also on Telus FibreOptic - he couldn't get on to JamKazam on Friday, but eventually he just waited and it connected and he was able to sing with our other quartet members in Boston & Indianapolis (amazing really that this has worked really so well for us for 8+ months)
My other friend in town is on a different provider - I believe Airspeed Wireless - he still can't get connected - worked great a week ago with him.
Another clue:  tonight - sometime when I try to connect to https://jamkazam.com  I get a long wait and then the message "Safari can't open the page "https://jamkazam.com" because the server where this page is located is not responding"  - then other times, I get connected.
Hope this all helps

one more note - I just left you an email contact at support@jamkazam.com but just got the automated reply that this email is no longer being used. . . . . .
"If you are contacting us for support, we are no longer responding to support requests through this email address, as we have set up and staffed a support helpdesk so that we can do a better job of tracking and servicing support requests. Following are instructions on how to get help/support:"

I'll keep monitoring this forum
Hope you can find something

Messages In This Thread
RE: JK won't load - since Fri Feb 19 - by JiminSalmonArm - 02-23-2021, 06:03 AM

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