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JK won't load - since Fri Feb 19
#5
(02-23-2021, 05:04 AM)JiminSalmonArm Wrote: Yes - I have tried to log in to the JamKazam Support Portal  here    https://jamkazam.freshdesk.com/support/login
but my normal login and password were rejected  "email and password you entered do not match"
Yet they are still accepted and work on the regular log in

I'll have a look at the logs  - stay tuned

Here goes with the log data:  Looks like a lot of data!
I am going to close the JK program and repeat
Jim
error message - post is too long - I'll delete some of the last lines - they mentioned failing to load a whole list of instruments  - Cello etc

Object
bugsnag.min.js:1
alert callback 28  bugsnag.min.js:1
Unhandled Backend Event type 28, data "" bugsnag.min.js:1
loggedIn(): clientId=cce8d741-cd53-45f5-92c5-44d5f85b1088 heartbeat=40s expire_time=120s bugsnag.min.js:1
starting heartbeat timer in 41.93158448673785s bugsnag.min.js:1
REGISTERING GENERIC CALLBACK bugsnag.min.js:1
ignoring bogus screen name: "" bugsnag.min.js:1
jamkazam: Changing screen to /client#/home (hash=null) bugsnag.min.js:1
our client version: 1.0.3741, server client version: 1.0.3741 bugsnag.min.js:1
Refused to get unsafe header "fb-ar" client:1
SessionStore.onRecordingChanged: undefined bugsnag.min.js:1
SLOW AlERT_CALLBACK. type: 28 text: "" time: 577 bugsnag.min.js:1
layout: changing screen to home bugsnag.min.js:1
loading broadcast notification... bugsnag.min.js:1
alert callback 24  bugsnag.min.js:1
handling stun event... bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...589e74.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...15b755.png
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...4a75ff8a4b?
Failed to load resource: Connection timed out http://www.jamkazam.com/api/shopping_car...4055015256
Failed to load resource: Connection timed out http://www.jamkazam.com/api/countries
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...-Light.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/Raleway-Thin.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...vg#Raleway
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/Raleway-Bold.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...-Heavy.ttf
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...8e7ea0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...e7f3a2.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3eb44c.png
Failed to load resource: Connection timed out http://www.jamkazam.com/api/genres
Failed to load resource: Connection timed out http://www.jamkazam.com/api/genres
Failed to load resource: Connection timed out http://www.jamkazam.com/api/instruments
Failed to load resource: Connection timed out http://www.jamkazam.com/api/instruments
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...4b/friends
Failed to load resource: Connection timed out http://www.jamkazam.com/api/jamtracks/pu...er_page=40
Failed to load resource: Connection timed out http://www.jamkazam.com/api/instruments
Failed to load resource: Connection timed out http://www.jamkazam.com/api/languages
Failed to load resource: Connection timed out http://www.jamkazam.com/api/genres
Failed to load resource: Connection timed out http://www.jamkazam.com/api/subjects
Failed to load resource: Connection timed out http://www.jamkazam.com/api/chat?type=CH...nel=global
Unable to do a client update check against /api/versioncheck bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/api/versioncheck...&os=MacOSX
Failed to load resource: Connection timed out http://www.jamkazam.com/api/users/20c64f...tification
failed to fetch config bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/api/config/client?
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/icon_bands.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...icians.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...13c025.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...af7732.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...554df6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/r...df7191.png
broadcast notification sync failed bugsnag.min.js:1
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...Light.woff
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...-Thin.woff
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...-Bold.woff
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/Raleway/R...Heavy.woff
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/a...eft_24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/a...ght_24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/a...eft_24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/a...ght_24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/a...eft_24.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...20328e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...4b2d79.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/header/logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...d-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/youtube-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/website-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...d-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/r...n-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...p-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/f...m-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/youtube-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/f...k-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/twitter-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/header/logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...d-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/youtube-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/website-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...d-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/r...n-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...p-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/f...m-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/twitter-logo.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/av...59ff8a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...409959.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...16c711.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...b089c9.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...589e74.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6d809a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...4b2d79.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...15b755.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...15b755.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...15b755.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...589e74.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...589e74.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...8e7ea0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...e7f3a2.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e8c60a.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3eb44c.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/icon_bands.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...icians.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...13c025.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa35c6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...6dca7e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...af7732.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/bkg_overlay.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/bkg_overlay.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...554df6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/r...df7191.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...e7ec79.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...5f9be9.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...4f4869.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/s...f8c002.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...2cc21c.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...ae4d8e.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/av...88611b.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...8e7ea0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/b...e7f3a2.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...16c711.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...409959.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...b089c9.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...aa38c5.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...9291b8.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/shared/ic...d6b4b6.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...3d5bb0.png
Failed to load resource: Connection timed out http://www.jamkazam.com/assets/content/i...57c12f.png

Hi Jim,

This is great -- a clue.

The issue are all the 'Connection timed out' messages.   Something is making the requests for any image to our server fail.  So, yes, maybe our servers  are failing.  Or maybe there is something in between you and the servers that are causing this.   

Let me ask - do you use any additional firewall software on your Mac?   That's the 1st and most likely culprit.
Also, can you share you ISP?  Comcast/Spectrum/Cox etc?
I'll look more closely at our servers in the meantime.

Btw, we have disabled login via that link you shared. If you are a Gold/Platinum member, you can open tickets here: https://www.jamkazam.com/help_desk
  Reply


Messages In This Thread
RE: JK won't load - since Fri Feb 19 - by Jamkazam - 02-23-2021, 05:22 AM

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