09-03-2020, 11:49 PM
To be honest.. i'm a little confused..
"And yes he downloaded the Mac version but has not been able to open it to get set up ...it keeps telling him to download the app"
I'm going to assume i misunderstood what you're saying at first because in order to get the message to get the new version, you have to launch app, which implies it is installed. But based on what you're saying, not necessarily. it would be good to know, EXACTLY at what point/click, is the message happening?
Moving forward..
1. i agree, finding the stand alone installer is not upfront because the website puts you through the registration process first. but if you click on other links, you eventually get here: https://www.jamkazam.com/downloads
That is the stand alone installer
2. Make sure to first delete the one in the applications folder, before installing the downloaded one.
"And yes he downloaded the Mac version but has not been able to open it to get set up ...it keeps telling him to download the app"
I'm going to assume i misunderstood what you're saying at first because in order to get the message to get the new version, you have to launch app, which implies it is installed. But based on what you're saying, not necessarily. it would be good to know, EXACTLY at what point/click, is the message happening?
Moving forward..
1. i agree, finding the stand alone installer is not upfront because the website puts you through the registration process first. but if you click on other links, you eventually get here: https://www.jamkazam.com/downloads
That is the stand alone installer
2. Make sure to first delete the one in the applications folder, before installing the downloaded one.