07-11-2020, 02:10 PM
Hi Robert,
Let's understand more information please.
1. What Mac OS are you using?
2a. After you attempt to set the device up in JamKazam, are you able to start a Solo or any Session? I think the answer might be no, but I want to be sure
2b. Or you are saying, the process of trying to add you device Fails? if so, at what step is it failing? For instance, are you able to select your driver name under the Input/Ouput drop down menus? JK starts running a Latency test, once completed you can advance to the next window to add/update your audio track channel. After that you can advance to the next window to choose whether you want to setup a separate Chat microphone (most people ignore this).
3. How are you connecting the Audio Interface to your Mac? USB, Thunderbolt?
4. Have you verified whether you can add Focusrite and hear audio using another application besides JamKazam? Most people try Garabage band, or another application (DAW)
5. while I have spent some time on my response, i'm wondering if this will actually help you:
https://forum.jamkazam.com/showthread.php?tid=1129
Let's understand more information please.
1. What Mac OS are you using?
2a. After you attempt to set the device up in JamKazam, are you able to start a Solo or any Session? I think the answer might be no, but I want to be sure
2b. Or you are saying, the process of trying to add you device Fails? if so, at what step is it failing? For instance, are you able to select your driver name under the Input/Ouput drop down menus? JK starts running a Latency test, once completed you can advance to the next window to add/update your audio track channel. After that you can advance to the next window to choose whether you want to setup a separate Chat microphone (most people ignore this).
3. How are you connecting the Audio Interface to your Mac? USB, Thunderbolt?
4. Have you verified whether you can add Focusrite and hear audio using another application besides JamKazam? Most people try Garabage band, or another application (DAW)
5. while I have spent some time on my response, i'm wondering if this will actually help you:
https://forum.jamkazam.com/showthread.php?tid=1129