Silver plan time issue

[mlacoult]

I subscribed to a Silver plan and had two sessions since:

• one on Wednesday that lasted for 1h to 1h30min maximum
  
  
• one today that lasted for 1h30min to 2h maximum
  
  

And my Jamkazam account tells me I have 1h45min session time remaining!!! That can't be right as these don't add up to 8h15min!

A Silver plan should allow me 10 hours of session time per month...



And when emailing 'support' I got an email back saying there is no support for Silver plans!!! What???

Michael 

[Zlartibartfast]

1:1 helpdesk support requires a gold plan

https://jamkazam.freshdesk.com/support/s...m-features-

Not sure where your time went - perhaps you were "in session" longer than you thought?

[mlacoult]

Heard back from JamKazam today, they reset my time and said they had 'a couple of other reports of erroneous time reporting'.
They clearly have a problem with the time recording but hopefully this will get sorted soon.

Michael

[GDJ]

I have some friends that purchased Silver, and also getting erroneous notifications. I will advise them to contact support. In their case, the counter says 15 minutes remaining.. but we continue playing for hours.

[steverosen13@hotmail.com]

My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.

What do I do?

Steve Rosen
Roswell, GA

[Dimitri Muskens]

My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.

What do I do?

Steve Rosen
Roswell, GA

>>>
Pleaae contact the helpdesk for support. Either via email or the link given in the app/program.

[steverosen13@hotmail.com]

My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.

What do I do?

Steve Rosen
Roswell, GA

>>>
Pleaae contact the helpdesk for support. Either via email or the link given in the app/program.

Helpdesk link leads to message saying only Platinum and Gold plans get support. Can't find a way to pierce that $eld.

[Dimitri Muskens]

My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.

What do I do?

Steve Rosen
Roswell, GA

>>>
Pleaae contact the helpdesk for support. Either via email or the link given in the app/program.

Helpdesk link leads to message saying only Platinum and Gold plans get support. Can't find a way to pierce that $eld.

>>>
You're saying that if you send an email to [support@jamkazam.com] it'll come back to you with that auto response?
D./