+- JamKazam Forums (https://forum.jamkazam.com)
+-- Forum: Jamkazam Forums (https://forum.jamkazam.com/forumdisplay.php?fid=1)
+--- Forum: Miscellaneous (https://forum.jamkazam.com/forumdisplay.php?fid=6)
+--- Thread: Silver plan time issue (/showthread.php?tid=1941)
Silver plan time issue - mlacoult - 01-29-2021
I subscribed to a Silver plan and had two sessions since:
- one on Wednesday that lasted for 1h to 1h30min maximum
- one today that lasted for 1h30min to 2h maximum
A Silver plan should allow me 10 hours of session time per month...
And when emailing 'support' I got an email back saying there is no support for Silver plans!!! What???
Michael
RE: Silver plan time issue - Zlartibartfast - 01-30-2021
1:1 helpdesk support requires a gold plan
https://jamkazam.freshdesk.com/support/solutions/articles/66000122535-what-are-jamkazam-s-free-vs-premium-features-
Not sure where your time went - perhaps you were "in session" longer than you thought?
RE: Silver plan time issue - mlacoult - 01-30-2021
Heard back from JamKazam today, they reset my time and said they had 'a couple of other reports of erroneous time reporting'.
They clearly have a problem with the time recording but hopefully this will get sorted soon.
Michael
RE: Silver plan time issue - GDJ - 02-02-2021
I have some friends that purchased Silver, and also getting erroneous notifications. I will advise them to contact support. In their case, the counter says 15 minutes remaining.. but we continue playing for hours.
RE: Silver plan time issue - steverosen13@hotmail.com - 02-13-2024
My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.
What do I do?
Steve Rosen
Roswell, GA
RE: Silver plan time issue - Dimitri Muskens - 02-14-2024
(02-13-2024, 12:29 AM)steverosen13@hotmail.com Wrote: My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.
What do I do?
Steve Rosen
Roswell, GA
>>>
Pleaae contact the helpdesk for support. Either via email or the link given in the app/program.
RE: Silver plan time issue - steverosen13@hotmail.com - 02-14-2024
(02-14-2024, 01:29 AM)Dimitri Muskens Wrote:Helpdesk link leads to message saying only Platinum and Gold plans get support. Can't find a way to pierce that $eld.(02-13-2024, 12:29 AM)steverosen13@hotmail.com Wrote: My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.
What do I do?
Steve Rosen
Roswell, GA
>>>
Pleaae contact the helpdesk for support. Either via email or the link given in the app/program.
RE: Silver plan time issue - Dimitri Muskens - 02-14-2024
(02-14-2024, 10:41 PM)steverosen13@hotmail.com Wrote:(02-14-2024, 01:29 AM)Dimitri Muskens Wrote:Helpdesk link leads to message saying only Platinum and Gold plans get support. Can't find a way to pierce that $eld.(02-13-2024, 12:29 AM)steverosen13@hotmail.com Wrote: My silver plan indicates that there is no time remaining, but I have not consciously or intentionally used anywhere close to the 10 hours allowed.
What do I do?
Steve Rosen
Roswell, GA
>>>
Pleaae contact the helpdesk for support. Either via email or the link given in the app/program.
>>>
You're saying that if you send an email to [support@jamkazam.com] it'll come back to you with that auto response?
D./