03-25-2021, 05:55 PM
(This post was last modified: 03-25-2021, 06:00 PM by Zlartibartfast.
Edit Reason: addendum
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(03-25-2021, 05:37 PM)JJGuy Wrote:I don't know of any other method to engage tech support besides email.(03-25-2021, 05:28 PM)Zlartibartfast Wrote: @JJGuy - what is your interface, and your OS version? Are you on a Gold service plan (provides 1 to 1 tech support)?I'm on a MacBook Pro 1.4 GHz Quad-Core Intel Core i5, Big Sur 11.2.3. the Mac it's self is a 2020 model
I'm using Catalina on an Intel CPU Mac Mini, & my interface is a MOTU 828es. I'm not having any problems with the latest JK client
My interface is a Steinberg UR 22 C
I sent an email to tech, but haven't heard back anything yet, but is there a different way, like a online chatting one on one
Steinberg's website does not list Big Sur as a supported operating system for the UR 22c. I'll bet real money that's where your problem starts.
Big Sur is a major change in MacOS. I keep reading about musicians having problems with it because so many of the audio interaces don't have drivers for it. I have been holding off on installing big Sur until I know that everything I use on my Mac will work properly.
I suggest you consider running Catalina until the time a proper driver for the UR 22c is released.
https://helpcenter.steinberg.de/hc/en-us...OS-Big-Sur