PresSonus Audiobox USB 96 Problems

[tjkenn]

I have  an iMac running BigSur 11.1 and a new PresSonus AudioBox USB 96. 
I am plugging into the PreSonus with a mic. Plugging directly in with electric guitar.
When I run it into GarageBand everything works fine. 

Seems the issue is with JamKazam.

1. When I run through the set up I get sound from both my mic and my electric guitar coming cleanly through my headset. The problem comes when I switch to a Jam Track. I can hear the track but my guitar is barely audible, even though the master volume is way up as is the guitar input level. Faint as it is, it buzzes and seems to be clipping and maxing out.
   
2. When I set up a remote session with a friend he can hear my voice and guitar clearly, and we have virtually no latency. I still only hear faint distorted sounds from both inputs through my headphones. I can barely hear him (bass and vocals) form his end at all. 
   
3. I checked my Sound settings and they are correct -> Input - AudioBox USB 96, output setting is the same.
   

Anyone having a similar problem with a Mac/PreSonus USB 96/JamKazam? Suggestions?

Thanks.