Ran out of time on silver plan due to leaving session running

[StuartR]

Couple problems:  First and foremost, I can't open a support ticket for something like a refund or other plan related issue?  "The functionality on this page is disabled because you must either be in trial, or have a Platinum or Gold plan to use support.You can [color=rgba(var(--sk_highlight_hover,11,76,140),1)]change your plan[/color] here.""

I am unable to host a session on a silver plan.  The JK client says, "Out of time for the month.   There is no more session time left for this month. You can upgrade your plan."

Yet the website says, "monthly play time remaining: You have 19 hours, 46 minutes, 59 seconds time remaining this month."

So my customer experience is:  I am unable to get support for having paid for a subscription that does not work.  Quite the conundrum.

Anyone have any clue on how to get the increasingly bad UX back to where it was when I was riding for free?  Basically JK has been getting worse over time and now it just doesn't work (and I know what I'm doing).

Have you tried reaching out to them at: support@JamKazam.com ?