audio problem

[TCGreen]

Thanks for writing. I am not using an IP blocker (that I know of). Originally when his audio went off, we still had video so I doubt the IP was blocked. We both tried adjusting the levels on our computers under JK and also with the Artesia without improvement. I will check for JK notifications from MacOS. Nothing came to my e-mail.

>>>
Not willing to state the obvious here but it is very easy to accidentally mute a peer's channel by clicking/tapping on the 'controls'.
Did you check if he's maybe muted on your end?

My thought exactly... And it's happened to me too.

Thanks for the thoughts. When I was on with him, I thought I had checked for that. We both left the session and closed JK and then reopened it and started a new session. Again could not hear him and I do not know if there is a roll over of a mute just in case I had him muted (which I don't think I did). We retried days later with the same problem. I will get him online again and recheck if he is muted. that would certainly make sense and I hope it is the case.