Mac Client - no Audio need help!

[Xuplummer]

Hello all, I registered here to get some advice.  i am unsure if it is user error or something greater with Macs and a recent update.  There are a few similar posts which makes me think it might be a software issue.

Anyways I just picked up a Behringer U-phoria UMC 0404HD.  It is a nice 4 channel Audio Interface.  Like everyone else, I am trying to get set up to practice remotely for my band rehearsals.  I am running a Macbook Pro, Catalina version 10.15.2.

I go through the set up as the videos instruct.  Jamkazam recognized my inputs and outputs as the UMC0404HD.  I even pass the hearing test on the next page.  However, I start a practice session and my tracks come up, but it does not show that it is processing a signal.

I started up Logic (DAW) and was able to hear every channel's input through that.  I see my audio interface is receiving signals due to its own lights and clipping devices.  But to no avail.  I cannot for the life of me get Jamkazam to work properly.    

What am I doing wrong?

Hi, Xuplummer!  Given your description, I'm assuming that your input levels are set high enough.  On your interface, try turning the Mix knob all the way to PB (Playback) to turn off the direct monitoring and see if that helps.

Hi Kevin!  And thank you for your reply.  Yes, the input level for each is coming off the direct outputs of my Berhinger X32 sound board, so all signals are line level and each has been adjusted to a gain just under the clipping meter on my UMC 0404HD.  

Yes, the mix knob is all the way turned to PB.  What is weird is that I pass the audio test when setting up my audio interface.  This has to be user error, but the fact that I can get Logic to recognize this device and I can record m channels from it makes me think this might be a software issue... Jamkazam did push out an update yesterday.  

Please advise.

Dave