Paid Subscriptions

[StuartR]

Is there any way we can we get a reality check as to whether the paid subscription is in effect? My personal experience says otherwise and for the 5 emails I have sent to support since March 2020 for various questions, I have never received a response. Even for a recent email about billing questions for the paid plans. Perhaps someone has better luck.


As of Jan 2, I have not paid yet and intend to. I hope it's reasonable to say, I want to get what I pay for, however, based on my session experience on Jan 1 and 2, I am not seeing any evidence to suggest the app is keeping me accountable in terms of the Free plan. Additionally, we need to understand whether the Free plan limits apply to a Private Session, with only yourself.


On Jan 1, I was in several sessions exceeding 1 hour and surpassed 4 hours for the day. On Jan 2, I have been in a session well over an hour.

The free plan stream quality is limited to 128 kpbs but the option to select all other bit rates is available, and I selected 320. I can also Record, which also is not part of the Free plan.

As of the two recent Mac updates (end of December and Jan 1), I notice the Manage > Network Setting > Route options are now grayed out with "Prefer Lowest Latency Path" selected.

Without getting anything clear from the development team, we are left to assume this was an intended change. But because other unexpected changes have occurred in menus, it's always in question whether it should be this way, because the next update changes it again.

With the early December JK update I saw an information alert notifying me that my 30 day free trial has started. But to date, I have not seen any other alert or dialog related to the paid subscription status.

My expectation is, the app options available should be based on what is paid for. Paying members may read this and become concerned; why are Free users getting what I to pay for? Additionally, alerts should be displayed notifying the user their session limit will be expired.


I hope we can get some clarification on this because of the various concerns expressed about how the app will behave and track for the new plans.

And, if by chance there's something localized to my setup to explain my experience, I will be happy to update this post because I don't want to cause any unnecessary concern. Money matters are a touchy subject, especially right now. I like what the plans offer above and beyond the Free plan, but need some assurance I will get what I pay for.

I'm seeing a bit of a mess myself. I paid for a Silver member$p but it's behaving as if I'm at Free (restricted) level. Strangely if I navigate to the page to update my member$p it incorrectly shows me at the Platinum level. Things are clearly in transition but should have been resolved before they ended the free trial period.