UM2 and audio issue

[StuartR]

Tom, can you hear yourself in a Private (solo) session with the Direct Monitor turned to the off position?  If not, then as Dimitri indicated, your audio setup is 
incorrect, or you have a bad mic/headphones/cable/interface,etc. (likely the former though).  As a start, I would suggest deleting your audio gear profile and go through the process of adding it again, following the instructions found here: https://jamkazam.freshdesk.com/support/s...6000123617

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Thanks!  I canNOT hear myself with direct monitoring OFF while in either private session or session with another person.  Only hear myself with direct monitoring ON and not in session.

I don't think there's an issue with my gear (e.g. UM2, cables, mic, etc) as it's all new with the exception of the laptop.  I will try deleting my gear profile and adding it again as you suggested.  I will check out the video link you provided for help in doing that.

One other question:  Behringer strongly recommended using the ISO4ALL driver even though some things I've seen say that it's unnecessary with Windows 10.  Your take on this?

Finally:  do you know if I have access to JK tech support (e.g. email, phone call) aside from this chat forum?  I have subscribed to the Gold premium plan.

Thanks again.

Tom

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I could not get the UM2 to work at all with Jamkazam under Windows 10 using the ASIO4ALL driver.  Jamkazam pointed me to an earlier version of the driver which worked.  The link is here:  https://jamkazam-repo.s3.amazonaws.com/UM2.zip

Contact support at: support@Jamkazam.com