09-04-2020, 04:22 PM
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Okay, from the latest info given I presume your friend did not install the program (app) at all but is trying to run setup or a session from the actual website. The fact that he is trying from his iPad as well would confirm this, since there is no JamKazam app for an iPad ... .
Although the 'user interface' when logged onto the website looks very similar to the actual program/app it will not function as such.
So, download the installer, run it from the downloads folder and click the actual program icon to start it. Log in and proceed from there.
Okay, from the latest info given I presume your friend did not install the program (app) at all but is trying to run setup or a session from the actual website. The fact that he is trying from his iPad as well would confirm this, since there is no JamKazam app for an iPad ... .
Although the 'user interface' when logged onto the website looks very similar to the actual program/app it will not function as such.
So, download the installer, run it from the downloads folder and click the actual program icon to start it. Log in and proceed from there.