04-02-2020, 05:43 PM
i've emailed support too and received a quick reply from Peter Walker as well. I'm having the same "Reattempting to load..." error when launching the app on my Mac. It worked for me Monday night, but has not since. He tried to give me some pointers, but it did not work. He mentioned that since so many people are trying to use this software due to the quarantine, their servers are overloaded. He reassured they are working on a fix for this bug. Stay tuned, as will I.