05-26-2020, 09:04 AM
Thanks Stuart and Doug for the replies.
I've spoken to my ISP (BT) who readily acknowledged that there was a problem with my internet speeds, have dispatched a new router, will be sending an engineer in the next few days (with instructions not to enter my house) and have given me a discount on my subscription. So I am happy with their response and think the next step is to wait for the results of these things and see what effect that has on my JamKazam sessions before trying anything else. For instance, I may well have to buy a new interface in the long term, (as Doug suggests) but will get the more general networking problems fixed first.
I've spoken to my ISP (BT) who readily acknowledged that there was a problem with my internet speeds, have dispatched a new router, will be sending an engineer in the next few days (with instructions not to enter my house) and have given me a discount on my subscription. So I am happy with their response and think the next step is to wait for the results of these things and see what effect that has on my JamKazam sessions before trying anything else. For instance, I may well have to buy a new interface in the long term, (as Doug suggests) but will get the more general networking problems fixed first.