01-31-2023, 09:57 AM
Indeed, there seem to be two kind of experiences. ( 
& 
)
In my case I've seen both.
JK has been very helpful to me in the beginning, but by the time I had things up and running there was hardly any response.
About this crackle/video issue I have not gotten any answer at all.
Their support seems to have vanished into thin air. This is not badmouthing, it's just my own experience.
Considering myself above average patient, 18 months ignoring customer's problems proved too much to me as well.
My worst fear is that there is nobody left on the other side, except someone collecting subscription fees and that's it.
The best way of countering such speculations and bad press is sending regular newsletters with the state of things, even when things don't go as planned. That would greatly help me in keeping my patience.
It's such a shame that something so promising (remember, I've had picture perfect connections that were eerily close to a live rehearsal), is so neglecting to its customers by not communicating at all.
Who will tell me what's really going on?
& )In my case I've seen both.
JK has been very helpful to me in the beginning, but by the time I had things up and running there was hardly any response.
About this crackle/video issue I have not gotten any answer at all.
Their support seems to have vanished into thin air. This is not badmouthing, it's just my own experience.
Considering myself above average patient, 18 months ignoring customer's problems proved too much to me as well.
My worst fear is that there is nobody left on the other side, except someone collecting subscription fees and that's it.
The best way of countering such speculations and bad press is sending regular newsletters with the state of things, even when things don't go as planned. That would greatly help me in keeping my patience.
It's such a shame that something so promising (remember, I've had picture perfect connections that were eerily close to a live rehearsal), is so neglecting to its customers by not communicating at all.
Who will tell me what's really going on?