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Distortion in audio files (backing tracks)
#1
Hi there,

me and my jam partner are having problems with audio files (backing tracks) now for a while.
Latency and jitter seem to be o.k. but when starting an audio file the result is a cracking noise instead of the original audio content. We tried several things without success:
  • reducing the file size of audio files, no improvement

  • deleting any files inside the file manager, no improvement

  • changing audio bitrate from 2.5 to 2ms (higher values with too much latency), no improvement

  • turning off video, no improvement

By the way, instrument signals (sax, guitar) are fine, but a lot of network error messages occur during the sessions, not knowing what the reason for that is.
 
A little help would be nice.
thanks.

Setup:
  • 2 jammers, gold members

  • location Germany

  • jam time sunday 6.00 p.m.

  • internet with 390 Mbps upstream, 227 Mbps downstream (fibre)

  • lan, no wifi

  • macOS 10.14.6

  • mac mini late 2012, 2,3 GHz Intel Core i7, 16 GB Ram

  • focusrite solo audio interface 
  Reply
#2
(01-28-2022, 12:49 PM)Bogie Wrote: Hi there,

me and my jam partner are having problems with audio files (backing tracks) now for a while.
Latency and jitter seem to be o.k. but when starting an audio file the result is a cracking noise instead of the original audio content. We tried several things without success:
  • reducing the file size of audio files, no improvement

  • deleting any files inside the file manager, no improvement

  • changing audio bitrate from 2.5 to 2ms (higher values with too much latency), no improvement

  • turning off video, no improvement

By the way, instrument signals (sax, guitar) are fine, but a lot of network error messages occur during the sessions, not knowing what the reason for that is.
 
A little help would be nice.
thanks.

Setup:
  • 2 jammers, gold members

  • location Germany

  • jam time sunday 6.00 p.m.

  • internet with 390 Mbps upstream, 227 Mbps downstream (fibre)

  • lan, no wifi

  • macOS 10.14.6

  • mac mini late 2012, 2,3 GHz Intel Core i7, 16 GB Ram

  • focusrite solo audio interface 

>>>
Hi Bogie,

You say "now for a while", does that mean it has been good (better) before? If so, did anything change in settings/setup?
Are you talking about the tracks acquired through JKz (JamTracks) or other files?
Did you look in the 'Pro-Audio Mixer' if any settings are 'off'? (per the Manage menu)
Did you try a general 'Reset Audio Volumes'? (per the Manage menu)
Since you're both 'gold' members, did you file for support with the JKz team?
> Tamacti Jun <
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