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remaing playtime (silver subscription)

I have a silver subscription plan, which means 10 hours playtime per month. Subscription fee is payed on 26th every month. The remaining playtime shows 35 minutes, which is not correct, because yesterday I had the first session in the subscription month (from 26th this month to 25th next month). It seems, that playtime has not be reset to 10 hours after payment... Or will the remaining time be counted down to zero before is will be reset to 10 hours (what I would appreciate)?

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