03-17-2021, 04:55 PM
it sounds as though your Presonus device is not installed in your operating system. If the control software for the interface won't load, then your problem is starting long before JamKazam.
If you're on Mac, then the Presonus should be listed in Audio MIDI Setup. It does NOT have to be the default playback or input device in order for Jamkazam to "see" it; it just has to be on the list of devices.
Windows is a similar arrangement. If the Presonus is not listed as an audio device (I use Device Manager for this) then Jamkazam will not be able to use it.
From what you wrote in your last paragraph, I'd say the 24c is working because you can hear yourself when you are direct monitoring.
If you're using a laptop, perhaps you can take it and the 24c back to the shop, and see if they can help you with it.
If you're on Mac, then the Presonus should be listed in Audio MIDI Setup. It does NOT have to be the default playback or input device in order for Jamkazam to "see" it; it just has to be on the list of devices.
Windows is a similar arrangement. If the Presonus is not listed as an audio device (I use Device Manager for this) then Jamkazam will not be able to use it.
From what you wrote in your last paragraph, I'd say the 24c is working because you can hear yourself when you are direct monitoring.
If you're using a laptop, perhaps you can take it and the 24c back to the shop, and see if they can help you with it.