New JK Crashes just after startup on Windows 7

[michaelfeldmanct@gmail.com]

I was having the same problem with a new install,, and thank goodness for this forum!
WSRESET.EXE was the fix!

i was desperate as I love Jamkazam and laugh at the lack of latency,,, i play with people
all over the globe with very little problem,, i try to stick with same time zone for serious playing

thanks
mike

[dannydep]

Getting the same msg
Tried opening PowerShell as an Admin and get a msg that
the term wsreset.exe is not recognized......???

[Dimitri Muskens]

Getting the same msg
Tried opening PowerShell as an Admin and get a msg that
the term wsreset.exe is not recognized......???

>>>
Since replying in a Win7 thread I gather that is what you use.

WSReset.exe (and the 'app store') - to the best of my knowledge - was introduced with Win8 (present in 8.1 & 10). Unless you somehow manually installed the (Microsoft) Windows Store on your Win7 machine(?), it might not be present on your system.

[matthiasM]

Did you open powershell as an administrator?

---

I'm getting a similar error on Windows 10, it crashes within about 20 seconds before it finishes loading, about five seconds after the large icon watermarks appear.

Windows Event Viewer brings this up:

Faulting module name: Qt5Core.dll, version: 5.5.1.0, time stamp: 0x561c0609

I tried opening Powershell and running wsreset.exe but it's made no difference.

I've noticed that despite saying it's a 64bit app, JamKazam installs into the "Program Files (x86)" folder.

Has anybody else overcome this and got Jamkazam working?

Did you open powershell as an administrator?

---

Did you open powershell as an administrator?

---

I'm getting a similar error on Windows 10, it crashes within about 20 seconds before it finishes loading, about five seconds after the large icon watermarks appear.

Windows Event Viewer brings this up:

Faulting module name: Qt5Core.dll, version: 5.5.1.0, time stamp: 0x561c0609

I tried opening Powershell and running wsreset.exe but it's made no difference.

I've noticed that despite saying it's a 64bit app, JamKazam installs into the "Program Files (x86)" folder.

Has anybody else overcome this and got Jamkazam working?

Did you open powershell as an administrator?

Welcome to the Microsoft Community.
Regarding your question, to be assertive, does this behavior occur only with one application or with everyone?
What version of Windows 10 is currently installed?
What is the make and model of your equipment?
To see the version (build) of Windows 10 installed, press the Windows + R keys to open Run, type winver and click OK.
For a first moment I suggest you to perform the procedures below. Remember to test the behavior at the end of each step.

Step 1 First I suggest that you go to the website of your equipment manufacturer and by model, download and install all drivers compatible with Windows 10 or the latest ones such as the video card, network card, USB, chipset, Bios.

Step 2 Run Fix it (automatic correction tool) to fix application problems using the link below: http://windows.microsoft.com/en-us/windo...ndows-apps . Then clear the Store cache by following the steps below: Simultaneously click on the Windows + X keys; In the options that appear, click on Command Prompt (Admin); At the Command Prompt screen, type wsreset.exe and press Enter; Restart the computer.

Step 3 Disable all third-party programs, that is, a Clean Startup, to see if any of the programs installed on your computer may be causing this behavior. To clean boot, follow the steps below: On the Desktop, simultaneously press the Windows + R keys to open Run; In Run type MSCONFIG and click OK to open the System Configuration; On the Services tab, check the option Hide all Microsoft services and click Disable All; Click Apply and OK; Restart the computer.

NOTE: This procedure disables all third party services and programs. You can later, if the problem is solved in this way, selectively enable the programs and services that will start with Windows, instead of keeping all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

Step 4 Run the DISM Command that performs Windows Image Management and Maintenance using the steps below: Type CMD in the search bar; Right-click Command Prompt and click Run as administrator; On the Command Prompt screen, type the commands below in the order presented: Command: DISM / Online / Cleanup-Image / ScanHealth (enter) Command: DISM / Online / Cleanup-Image / RestoreHealth (enter)

Step 5 If not resolved , create a new user account and check the behavior. To create a new account, follow the steps below: Press the Windows + R keys simultaneously to open Run; In the run type control userpasswords2 and click OK; Click the Add box; Select the option Do not connect to a Microsoft account; Choose a name and password for this profile after that proceed between the next steps; After creating the new profile on the User Accounts screen, select the new account and click on the property box; In the Group Member$p tab, mark the profile as administrator and click on Ok. Access the new profile and see if the behavior persists. If the behavior persists, please post here again. We are available. If this information was helpful, mark it as an answer. See you! Valéria Campos Community Moderator

Step 5 Creating and new user account worked for me. I think that the Jamkazam settings of my original account where somehow broken and the problem is not related to other programs or drivers.
Now I have an accout especially for Jamkazam and will create an new one if there are any problems in the future.