Friend grayed with NO SOUND in session

[verbal61]

Hi , 
i'm from Italy with Fastweb connection 100 Mb .

I've placed all the forwarding possible on router , but when open a session with 4 frineds , i didn't hear no sound from some of them .

Sometimes i hear people far away from me ( ireland, Spain ) but my firend that is 100 meter from my home is grayed . 

Other time i can jam with two friends in my city  but other times not . 

Is there anyone that has the same issue ? 

When trying to test network , comes up the warning about port number changing packet ......


I'll be glad for every kind of help about this .

Mauro

[Hans Peter Augustesen]

That is a common issue, yes. Tracks grayed out and labeled "no audio"

It is likely a router issue.

From - Frequent topics, in short
> https://forum.jamkazam.com/showthread.php?tid=284:

"General loose tips - if technical problems in sessions; "NO AUDIO" - grayed out ...:

Author unknown - maybe or probably Eric McQuaid:
"the person seeing no audio usually has a router not letting audio in"

Try RESYNC-button
Try leave session - and come back
Maybe restart JamKazam
- and computer
- and router

Router settings
https://www.thegearpage.net/board/index....g.1504869/"

And try to search - router - grayed out - no audio - and similar.

There should be some more detailed guides somewhere in the forum

[verbal61]

That is a common issue, yes. Tracks grayed out and labeled "no audio"

It is likely a router issue.

From - Frequent topics, in short
> https://forum.jamkazam.com/showthread.php?tid=284:

"General loose tips - if technical problems in sessions; "NO AUDIO" - grayed out ...:

Author unknown - maybe or probably Eric McQuaid:
"the person seeing no audio usually has a router not letting audio in"

Try RESYNC-button
Try leave session - and come back
Maybe restart JamKazam
- and computer
- and router

Router settings
https://www.thegearpage.net/board/index....g.1504869/"

And try to search - router - grayed out - no audio - and similar.

There should be some more detailed guides somewhere in the forum

All was made on router .......but nothing goes wrong ....hope i'll solve early ....

[Hans Peter Augustesen]

"All was made on router"!? Hm!

"but nothing goes wrong"!? Hm!

Very cryptical, I must say

Anyhow - yes, solve early would be good

[Zlartibartfast]

My latest experience:

A friend (A) who lives close by, can connect with me usually very well ~ 20ms total latency, decent audio.

Another friend (B) over a thousand miles away, can connect with friend (A), usually with acceptable quality.

Friend (B) and I cannot get audio from each other.

Over the weekend we had a session where friend (A) could hear everyone, but friend (B) and I could only hear friend (A). Friend (A) was leading the session, so friend (B) and I followed along, unable to hear each other. Friend (A) said it was mostly in sync, and sounded OK. I made a recording of my mix.

When I played back the recording, I heard all 3 musicians, but no one was in sync! Friend (B) and I were almost in sync, but we were way behind friend (A). Keep in mind, friend (B) and I have never been able to hear each other in real time. Friend (A) and I have only <i>rarely</i> had a "no audio" situation.

How this issue could be caused by home router or interface configuration is beyond me. I think the problem between me and friend (B) is internet routing and latency (never below 63 ms) - but that doesn't explain why friend (A) is able to connect with (B). (A) and I are using the same ISP & ping times between us are never above 17ms.

?