Program Will Not Launch on a Windows 10 PC. Please help!

[swataz]

I realize this question has been asked already and unfortunately, I do not see where a solution was found for this seemingly major issue.

I installed the Mac version of the program and it launched without issue. I can't use the Mac for Jamkazam because of a USB interface issue, but that isn't the problem at hand.

I have disabled my anti-virus, uninstalled and reinstalled, etc. but still get just a briefly fla$ng spinning circle next to my cursor and then...nothing.

In my many years of using a Windows PC, this is one of the few times I have ever had a program simply not launch. It may even be the only time.

I have read in some other threads where people have installed previous versions of the client with some success, so I am hoping that is an option here unless someone can guide me to a way to get up and running on my PC.

Any advice is welcome!

Thanks.

[bullmoon]

I have had no problem on Win10 with the install or launching the app. You might check the Windows Event Viewer for clues as to why it won't start. Also, you could try right-click on the JamKazam icon and click Troubleshoot compatibility. Both are long shots, but could help.

[swataz]

Thanks for the advice. The compatibility tool seemed to pick up on something (Windows 7 Compatibility, although I am running Windows 10) but didn't fix anything.

The Event Log does have an error, but will take me a while to even figure out the basics of what is going on:

Faulting application name: JamKazam.exe, version: 1.0.0.0, time stamp: 0x5eb40dc1
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0x67005c2a
Exception code: 0xe06d7363
Fault offset: 0x00114402
Faulting process id: 0x3d90
Faulting application start time: 0x01d629ec4a3715a3
Faulting application path: C:\Program Files (x86)\JamKazam\JamKazam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: afac07ff-79cf-4f96-827a-ae9762561983
Faulting package full name:
Faulting package-relative application ID:


******

It would appear that KERNELBASE.dll is the culprit, but that is a rabbit hole to go down and it is JUST THIS PROGRAM that is giving me an issue.

If anyone has an intimate knowledge of the Windows OS and plenty of time on their hands...

[ironman8627]

I'm in the same boat. I'm running a windows 10 X64 bit system (as recommended) but the application appears to install itself as an x86 application? (I found it in Program Files x86 under the C drive.

I have the same errors in Event Viewer - the app is cra$ng upon startup.

Faulting application name: JamKazam.exe, version: 1.0.0.0, time stamp: 0x5eb40dc1
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xe06d7363
Fault offset: 0x00114192
Faulting process id: 0x4954
Faulting application start time: 0x01d62a4da9fc9c50
Faulting application path: C:\Program Files (x86)\JamKazam\JamKazam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 94792ba5-090c-4d79-8fc5-6092276ca13a
Faulting package full name:
Faulting package-relative application ID:


Fault bucket 1907229636913590871, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: JamKazam.exe
P2: 1.0.0.0
P3: 5eb40dc1
P4: KERNELBASE.dll
P5: 10.0.18362.778
P6: 692cf0ab
P7: e06d7363
P8: 00114192
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2339.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2405.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2426.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER243E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER245E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JamKazam.exe_d96834645e16ba628cd64072c81138fa14b0e9_209ac3fd_6650d54f-5817-4a52-8c8e-913713b6373c

Analysis symbol:
Rechecking for solution: 0
Report Id: 94792ba5-090c-4d79-8fc5-6092276ca13a
Report Status: 268435456
Hashed bucket: afeecbc9857c0196da77d73ff554f257
Cab Guid: 0

[swataz]

There may very well be many more of us out there who have this issue but don't know how to get help.

I realize this is a free platform, so I can't really bitch about tech support, but this really needs to be addressed.

[swataz]

I guess we are outta luck.

[d00dthrashbro]

Subscribing to this thread in the hopes that someone finds a solution. Just downloaded JamKazam for the first time today myself, have not seen the client open once. As soon as I click on it, my CPU usage shoots to 100% and the app crashes. I've tried re-installing, clearing the registry, everything suggested in all other threads on this subject on the forum, no dice.

It's a shame, because this company should be going gangbusters during the pandemic.

[Hans Peter Augustesen]

It seems like serious problems.

I would then do a total reinstall of Windows.

---

Yes, the application appears to install itself as an x86 application.

The exe file is "C:\Program Files (x86)\JamKazam\JamKazam.exe".

It is surely interesting.

[Squid]

I had a problem last week with an automatic update that crashed. After that I could not start the program.

I tried downloading the latest version and rerunning the install, that got most the way through and then failed.
I tried uninstalling JamKazam to start again afresh.
Windows couldn't uninstall it (no msi file).

I then followed the procedure on this Microsoft page ...
https://support.microsoft.com/en-gb/help...or-removed
... and then reinstalled again and "Ta Da" everything worked again.

I hope this helps.