No audio

[nutmeg12]

I am NOT a technically minded person so please bear with me.  I tried to connect with my piano player remotely and we could not figure out why everything else seemed to work except for my audio output.  It appeared that everything was working with my audio and yet my guy couldn't hear me.  I am on an iMac and going straight into the computer for now.  please advise.

I read this on the forum:

When launching JamKazam for the first time you may encounter an alert option to allow JamKazam to access the microphone. Click Yes!.

If you clicked Later, you may not see the alert again and will need to enable the option in Security & Privacy setting:

System Preferences>Security & Privacy; Privacy Tab.  For the Microphone, make sure JamKazam is checked.

You will be prompted to quit and restart JamKazam for the change to take effect.  You may need to repeat this step to begin hearing Audio in the session.


When I went to my System Preferences>Security & Privacy; Privacy Tab. "mIcrophone" and "JamKazam" were not options. See attachment.

Do you each see the other ok inside JK? Is either side shown in a greyed out box? In other words, when you're both in a JK session, both you and he should have full color boxes displayed. If he sees your box greyed out then that's the reason he can't hear you. That's usually a router configuration issue. Let us know.