Paid Subscriptions

[backinterrapin]

They no longer give support that way.  They only do so for Gold members via their Help desk.
Unfortunately, the very problem I need to solve is that my Gold status is not effective, and I cannot get there.

But now I have been able to solve the problem.
It seems to have been that I had changed my credit card, since I first made a purchase with JK. But JK did not make me aware that the new payment didn't go through, as I had not updated my credit card information on JK.

Now that I updated it, the payment went through, and I now can effectively use my Gold status.

It is still strange that JK reported that I already had that subscription, even though I effectively had not.
JK: please fix this for other users.

Hi Pete,

Now that you are a gold member, please report your troubles to the help desk: https://www.jamkazam.com/help_desk
The UI should have made it much clearer that it was CC troubles. CCs expire! This will happen to everyone eventually. 

Peace,
Dan