01-25-2021, 09:20 AM
(This post was last modified: 01-25-2021, 09:57 AM by Pete Savigny.
Edit Reason: Solved problem
)
They no longer give support that way. They only do so for Gold members via their Help desk.
Unfortunately, the very problem I need to solve is that my Gold status is not effective, and I cannot get there.
But now I have been able to solve the problem.
It seems to have been that I had changed my credit card, since I first made a purchase with JK. But JK did not make me aware that the new payment didn't go through, as I had not updated my credit card information on JK.
Now that I updated it, the payment went through, and I now can effectively use my Gold status.
It is still strange that JK reported that I already had that subscription, even though I effectively had not.
JK: please fix this for other users.
Unfortunately, the very problem I need to solve is that my Gold status is not effective, and I cannot get there.
But now I have been able to solve the problem.
It seems to have been that I had changed my credit card, since I first made a purchase with JK. But JK did not make me aware that the new payment didn't go through, as I had not updated my credit card information on JK.
Now that I updated it, the payment went through, and I now can effectively use my Gold status.
It is still strange that JK reported that I already had that subscription, even though I effectively had not.
JK: please fix this for other users.