01-04-2021, 07:58 PM
Hi all,
I know the paid subscriptions just started on Friday. And i'm not trying to sound like i am complaining as this is a big transition, but i submitted 3 tickets from my Gold sub on Friday into Saturday for the main issues i am still facing. When you submit a ticket, you are told that they will try to respond within 24 hours. For two of my tickets it's now been almost 72 hours, and one from saturday almost 48 hours.
Has anyone heard back from any tickets they have submitted? If so, how long has it taken to get a response?
There are a lot of ticket systems, and JK is using FreshDesk.com. Would be nice to get at least a notice that the ticket is being looked at and didn't accidentally disappear.
Of course, have to hire people to do the paid support which was part of moving to paid subscriptions. But i would have thought that would have been arranged for some support staff to start working on 1/1/2021 as the CC's were all charged on 12/31/2020 if you had signed up to a plan before 2021. Or was i the only one who paid for plan before the new year?
One of the issues i sent a ticket about regards that it took 1.5 hours for our band to hear each other (No Audio? issue) on New Year's Day. Two of us are on same internet provider (Verizon FiOS) and other two, one each on Comcast and RCN. And it was the two on the same provider that couldn' hear each other, but the other two could hear all of us. Sync, leaving session and rejoining all didn't help. Only when the two on FiOS started a new session with each other where we could hear each other, then adding the others, did we get to be able to play. I reported all this and way more details in the ticket (like couldn't change the prefs for Routing in the Manage->Network menus).
Hoping the move to paid works out for JK and for all of us. Thinking positive, while reporting the reality.
Peace
Dan
I know the paid subscriptions just started on Friday. And i'm not trying to sound like i am complaining as this is a big transition, but i submitted 3 tickets from my Gold sub on Friday into Saturday for the main issues i am still facing. When you submit a ticket, you are told that they will try to respond within 24 hours. For two of my tickets it's now been almost 72 hours, and one from saturday almost 48 hours.
Has anyone heard back from any tickets they have submitted? If so, how long has it taken to get a response?
There are a lot of ticket systems, and JK is using FreshDesk.com. Would be nice to get at least a notice that the ticket is being looked at and didn't accidentally disappear.
Of course, have to hire people to do the paid support which was part of moving to paid subscriptions. But i would have thought that would have been arranged for some support staff to start working on 1/1/2021 as the CC's were all charged on 12/31/2020 if you had signed up to a plan before 2021. Or was i the only one who paid for plan before the new year?
One of the issues i sent a ticket about regards that it took 1.5 hours for our band to hear each other (No Audio? issue) on New Year's Day. Two of us are on same internet provider (Verizon FiOS) and other two, one each on Comcast and RCN. And it was the two on the same provider that couldn' hear each other, but the other two could hear all of us. Sync, leaving session and rejoining all didn't help. Only when the two on FiOS started a new session with each other where we could hear each other, then adding the others, did we get to be able to play. I reported all this and way more details in the ticket (like couldn't change the prefs for Routing in the Manage->Network menus).
Hoping the move to paid works out for JK and for all of us. Thinking positive, while reporting the reality.
Peace
Dan