12-04-2020, 05:49 AM
When today's update loaded I saw a message to the effect of "my capabilities have been reduced to match my subscription plan'. Not sure what this means exactly since I never chose a subscription plan. My session tonight did not seem limited in any way.
Going to the JK website I see the (upcoming?) paid subscription plans. We all know this was inevitable and nobody begrudges JK for monetizing it's product.
However, I caution JK that they must hold up their end of the bargain once they start charging money. The JK platform has been crap for most of the past 2 months. JK has to do better. Nobody is going to be happy to be paying and still having problematic sessions where players can't join or hear each other or keep cra$ng.
You wouldn't put up with your email provider being unavailable or limited every 3rd time you used it. What happens when the platform is unavailable? Will JK provide refunds?
JamKazam must be serious about uptime and support. I hope they are paying attention.
I donated to JK's gofundme several times to help them along. But I hope they are not going to start charging us for the much-less-than-satisfactory experience we've all been suffering with for months. I will be happy to select a paid subscription plan if JK steps up to the plate and starts playing Subscription Platform Provider like the big boys. However, the platform as of late plus the lack of support, abundance of errors and issues, and the endless releases reeks of being an engineer-run company with no real quality assurance and is not ready for prime time. Think about getting a real CEO - he/she will understand customer satisfaction and friction-reduction.
Going to the JK website I see the (upcoming?) paid subscription plans. We all know this was inevitable and nobody begrudges JK for monetizing it's product.
However, I caution JK that they must hold up their end of the bargain once they start charging money. The JK platform has been crap for most of the past 2 months. JK has to do better. Nobody is going to be happy to be paying and still having problematic sessions where players can't join or hear each other or keep cra$ng.
You wouldn't put up with your email provider being unavailable or limited every 3rd time you used it. What happens when the platform is unavailable? Will JK provide refunds?
JamKazam must be serious about uptime and support. I hope they are paying attention.
I donated to JK's gofundme several times to help them along. But I hope they are not going to start charging us for the much-less-than-satisfactory experience we've all been suffering with for months. I will be happy to select a paid subscription plan if JK steps up to the plate and starts playing Subscription Platform Provider like the big boys. However, the platform as of late plus the lack of support, abundance of errors and issues, and the endless releases reeks of being an engineer-run company with no real quality assurance and is not ready for prime time. Think about getting a real CEO - he/she will understand customer satisfaction and friction-reduction.